Team Lead

Suburban Automotive Services is the parent company for four distinct business verticals: Suburban Accessories, GLS North America, Competitive Vehicle Services and The Paint Shop.

GLS NA is an award-winning Tier 1 automotive supplier providing unique solutions for an amazing list of clients transforming the auto industry. With over 11 years of customer satisfaction, our company has established itself as a leading provider in vehicle management with a current portfolio of over 90,000 vehicles. Our expertise extends beyond just vehicle management as we provide support for over 1,100 shows and events. With 18 locations spanning across North America, we are equipped to serve 8 major automotive brands and counting.

Why Work for Us:

• Multiple benefits package options that include medical, dental, vision, and disability options.
• 401K program with company match.
• Company stability with over 70 years of proudly serving the community.
• Team member values driven Recognition Program.
• Milestone Recognition Program.
• The above market paid sick leave and vacation time of 30 days, bereavement leave, and jury duty pay.
• Diverse and inclusive workforce with a variety of skills and knowledge.
• Career and growth opportunities with a focus on team member development.

As a 2nd PDI Technician Lead, you will oversee daily operations, lead a team of 15 technicians, and ensure projects meet quality standards and customer expectations. Your role involves establishing performance metrics, enhancing customer satisfaction, and fostering a positive work environment. You'll also conduct training, and maintain compliance with regulations while promoting a culture of collaboration and safety. Ultimately, your leadership will drive team performance and operational excellence.

Salary Overview:
The pay rate for this role starts at $22 per hour based on experience.

Hours:
The hours for this position are Monday through Friday, 1 pm to 10 pm.

2nd Shift PDI Technician Lead Responsibilities include:

• Establish and monitor performance metrics that align with business objectives. Ensure teams are adequately managed, developed, and held accountable for meeting goals.
• Lead, mentor, and manage a team, ensuring high performance and adherence to safety protocols.
• Enhance the overall customer experience by implementing best practices and addressing customer feedback to improve satisfaction.
• Oversee and manage all projects from start to finish, ensuring quality standards and customer expectations are met.
• Foster and lead a positive work environment that encourages collaboration, innovation, and a commitment to quality
• Ensure continuous evaluation and review of processes and practices for improvement
• Conduct regular training sessions to enhance the team's skills, especially in specialized areas such as rope descent and aerial lift work.
• Oversee all aspects of daily operations, including scheduling, project management, and resource allocation.
• Track and analyze team performance, implementing strategies to improve efficiency and effectiveness.
• Maintain strong relationships with clients, addressing any concerns or issues promptly and professionally.

2nd Shift PDI Technician Lead Qualifications and Skills:

• Ability to build relationships. Understands the power of relationships and fosters a culture of collaboration and mutual respect. Build strong connections with staff, patients, and external partners to enhance the overall experience.
• Strong business acumen and acuity with a data-driven mindset. Utilizes a data-driven approach to inform decision-making. Analyze key performance indicators and metrics to identify areas for improvement and track progress toward goals.
• Team builder. Ability to develop and implement strategies to engage and develop team members. Promote a positive work environment that supports professional growth and high levels of job satisfaction. Good knowledge and understanding of general Operations standards, functions, methods, techniques, practices, processes, and procedures.
• Understanding of regulatory standards, various local, state, and federal laws that apply to the business, and where to find information on standards and interpretations.
• Excellent critical reasoning, decision-making, and problem-solving skills to analyze situations, determine risks, and find solutions to prevent future issues and resolve recurring defects.
• Strong organizational skills and attention to detail to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities in support of changing company objectives.
• Intermediate working knowledge of Microsoft Office Suite products including Excel, Word, PowerPoint, and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail, and presentation software.
• Spoken and written fluency in English.
• This position requires the use and exercise of independent judgment.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
B4

Salary : $22