Dealership:

Suburban Cadillac of Troy- Service Advisor

Join our Prestigious Automotive Dealership as a Service Advisor! Are you passionate about cars and delivering exceptional customer service? Do you thrive in a fast-paced environment, enjoy problem-solving, and want to be a part of a high performing team? If so, we want YOU to join our Suburban Cadillac of Troy family!!

Why Work with Us? At Suburban Cadillac of Troy, we pride ourselves on providing unparalleled service and care to our customers. As a leading dealership known for luxury and performance vehicles, we are committed to excellence, and we are looking for a dynamic Service Advisor who shares our passion for top-tier service.

We offer:

• Competitive salary
• Health, Dental and Vision Insurance
• 401k with Company Match
• Paid Vacation and Holidays
• Ongoing training and development opportunities
• PTO and holidays
• Ongoing training and development opportunities
• A supportive and dynamic work enviroment

Responsibilities:

As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.

• Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
• Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
• Communicate additional repair and service needs to the customer based on vehicle inspection.
• Administer the manufacturer warranty for qualifying vehicle repairs.
• Keeping customer informed of service specials, completion times and service expenses.

Qualifications:

• Previous Service Advisor experience, preferred.
• Prior experience as an automotive technician a plus.
• A team player who is focused on providing exemplary customer service.
• Basic mechanical understanding of an automobile.

• Acceptable driving record and a valid driver's license in your state of residence

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.