What are the responsibilities and job description for the PT Front Desk Agent - Moxy by Marriott position at Suburban Capital, LLC?
Our front desk agents do it different and check our guests in at the Bar at The Moxy Virginia Beach Oceanfront! Want to join the movement? We are seeking ambitious candidates for the position of Front Desk Agent for Saturdays and Sundays from 7am-3pm only. Our crew will be actively engaged in creating spirited and fun experiences for guests unlike any other in the area, blending all service touch points while delivering thoughtful and dynamic service - with a Moxy twist.
Summary:
The spirited candidate should be outgoing and friendly with a social personality and an intuitive talent for customer service. We want our guests to feel as though they can get anything they may need while being proactive and creative in experiences that leave lasting memories. The front desk area is the hub of communication throughout the hotel and is a critical spoke in the wheel of success. Members will embrace team spirit and a high energy, people-oriented mind-set.
Responsibilities:
- Proactively engage with guests as to Bonvoy status and preferences.
- Ensure proper preparation providing guests a smooth and enjoyable check-in / check-out experience.
- Assist beverage team with guests' needs who are occupying the bar.
- Proactively provide guests with room, hotel, restaurant, and local information.
- Present yourself in a professional manner at all times in a clean uniform and with name tag.
- Professionally respond to guests via text and e-mail as outlined in established protocol.
- Answer incoming and in-house phone calls.
- Accurately account for financial transactions during a shift.
- Promptly respond to guests concerns utilizing established channels of communication and documentation processes.
- Position may require extended lengths of time standing.
- This is a hands-on position requiring interaction with various departments throughout the hotel.
- Flexible to work AM/PM shift coverage. Especially on Sundays.
- Hotel operates 24 hrs a day, 7 days a week.
- Learn, grow and PLAY ON!
Benefits Available:
- Pay-on-Demand
- Holiday Pay
- Paid Time Off
- Travel Discounts through Marriott
- Free Parking
- Medical
- Dental
- Vision
- 401k with Employer Match
- Life Insurance
- Short Term Disability
