What are the responsibilities and job description for the Automotive BDC Representative/ Internet & Phone Sales position at Suburban Subaru?
Automotive BDC Representative – Internet & Phone Sales
Location: Vernon, Connecticut
Job Type: Full-Time (40 hours/week)
Schedule Requirements: Must be available to work Saturdays, rotating Sundays, weeknights until 6 PM, and holidays.
Job Summary:
Suburban Subaru is seeking a highly motivated and customer-focused BDC Representative – Internet & Phone Sales to join our team! In this role, you will assist customers in their vehicle purchase journey through phone, email, text, and online channels. If you have a passion for customer service, strong communication skills, and a drive for results, we want to hear from you!
Compensation & Benefits:
Estimated annual earnings: $45,000 – $65,000 per year
Hourly pay (bi-weekly) commission (monthly, based on sales performance)
Comprehensive benefits package, including:
- Health insurance
- 401(k) plan
- Employee discounts on vehicle purchases and service
- Paid Training
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, text, and online platforms
- Assist customers in selecting the right vehicle by providing product knowledge and guidance
- Follow up with potential customers to promote dealership offers and encourage sales
- Maintain customer relationships to ensure satisfaction and loyalty
- Achieve and exceed sales targets and performance goals
- Keep accurate records of customer interactions and transactions
- Stay updated on Suburban Subaru’s products, promotions, and industry trends
- Work collaboratively with sales, service, and finance teams to provide top-tier customer service
Qualifications & Requirements:
- Minimum 2 years of experience in customer service or sales (automotive industry preferred)
- Strong communication and interpersonal skills with a customer-first mindset
- Ability to build rapport and maintain long-term relationships with customers
- Tech-savvy, with proficiency in CRM systems, email, and other digital communication tools
- Self-motivated and adaptable in a fast-paced, team-oriented environment
- Valid driver’s license with a clean driving record
- Must pass a background check and drug screening
- Ability to work remotely when needed (must have computer and internet access)
Why Join Suburban Subaru?
- We are the #1 Subaru Certified Pre-Owned Dealership in the Country for 2025!
- Supportive team environment with opportunities for career growth
- We provide training and development to help you succeed in your role
- Work for a trusted brand with a strong reputation for customer satisfaction
Apply Today Online! No phone calls please.
If you’re a customer-focused professional looking for a rewarding opportunity, we’d love to hear from you! Apply now and take the first step toward a successful career with Suburban Subaru.
EEOC Statement:
Suburban Subaru is an equal opportunity employer and welcomes applications from all qualified candidates, regardless of race, color, religion, sex, national origin, disability status, veteran status, or any other characteristic protected by law.
Salary : $45,000 - $65,000
