Front Desk Supervisor-- Suburban Suites Washington

Overview
We are seeking a dedicated and friendly Guest Service Agent to join our team. The ideal candidate will possess a passion for hospitality and a commitment to providing exceptional customer service. As the first point of contact for our guests, you will play a vital role in ensuring their experience is memorable and enjoyable. This position requires strong communication skills, attention to detail, and the ability to handle various guest inquiries efficiently.

Duties

• Welcome guests upon arrival and provide them with information about the hotel and its amenities.
• Manage check-in and check-out processes, ensuring accuracy in guest accounts.
• Address guest inquiries and concerns promptly, maintaining high standards of customer service.
• Assist with reservations, modifications, and cancellations as needed.
• Maintain a clean and organized front desk area.
• Collaborate with other departments to fulfill guest requests and enhance their stay.
• Utilize phone etiquette effectively when handling incoming calls from guests or potential customers.
• Provide information about local attractions, dining options, and activities to enhance guest experience.
• Handle manager duties in absense of General Manager

Requirements

• Previous experience in a hotel or hospitality environment is preferred.
• Strong customer service skills with a focus on guest relations.
• Familiarity with front desk operations and hotel management systems is advantageous.
• Ability to perform night audit tasks as needed.
• Bilingual candidates are encouraged to apply to better serve our diverse clientele.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to work flexible hours, including evenings, weekends, and holidays as required.

Join our team as a Guest Service Agent where your contributions will make a significant impact on our guests' experiences!

Job Type: Part-time

Pay: $17.00 - $18.00 per hour

Expected hours: 25 – 30 per week

Schedule:

• Day shift
• Evening shift
• Every weekend

Ability to Commute:

• Washington, PA 15301 (Required)

Ability to Relocate:

• Washington, PA 15301: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $18