What are the responsibilities and job description for the Customer Service Coordinator II position at Success Spark Solutions?
Job Summary
We are seeking a Customer Service Specialist to manage domestic and international customers, ensuring error-free transactions and seamless order fulfillment. This role requires proficiency in PeopleSoft (PS) and SAP order management systems, as well as logistics coordination using Origin Manager. You will work closely with internal teams and external logistics providers to ensure efficient order processing, tracking, and compliance with customs regulations.
Day-to-Day Responsibilities
JR
Skills: origin manager,microsoft sharepoint,maintenance,sap,skills,microsoft word,shipping,customer service,management,microsoft outlook,customer,teams,microsoft excel,peoplesoft,customs regulations,microsoft teams
We are seeking a Customer Service Specialist to manage domestic and international customers, ensuring error-free transactions and seamless order fulfillment. This role requires proficiency in PeopleSoft (PS) and SAP order management systems, as well as logistics coordination using Origin Manager. You will work closely with internal teams and external logistics providers to ensure efficient order processing, tracking, and compliance with customs regulations.
Day-to-Day Responsibilities
- Order Management & Customer Coordination
- Manage assigned domestic and international customers to execute error-free transactions.
- Receive, validate, and enter customer orders accurately and timely using PeopleSoft (PS) and SAP.
- Assist with export orders and offshore sourcing, ensuring logistics requirements are fulfilled.
- Logistics & Origin Manager Usage
- Create templates in Origin Manager for each shipping location and customer.
- Reference routing guide to select proper carriers and request new quotes from Global Logistics Organization (GLO).
- Gather shipment weights/dimensions, customer details, and plant details to create accurate bookings in Origin Manager.
- Process Maintenance & Documentation
- Maintain existing processes and create new workflows across global Customer Service (CS) locations.
- Manage ePOs for third-party vendors, ensuring proper approvals.
- Approve 'sold through' invoices and verify correctness.
- Compliance & Quality Assurance
- Follow detailed shipping processes for designated locations, ensuring adherence to customs regulations.
- Notify the quality team of batches that do not meet batch strategy requirements.
- Inform customer service of SUT mismatches between sales orders and inventory on hand.
- Customer Support & Order Tracking
- Create and issue credits/rebates for fiber issues and price changes, updating the RMA system.
- Build product and pricing knowledge to generate RFQs and quotes.
- Use open order and shipment reports to track shipments and ensure customer delivery dates are met.
- Monitor shipments to ensure timely arrival, implementing corrective actions when needed.
- System Maintenance & Customer Relationships
- Maintain customer profiles and buying agreements in COF and Corporate PeopleSoft systems.
- Respond to customer inquiries within 24 hours regarding orders, FDD, and general product information.
- Build technical product knowledge to assist customers with fiber product recommendations.
- Develop and maintain effective relationships with Planning, Shipping, QA, IT, Finance, Corporate Transportation, and external Freight Forwarders.
- Dispute Resolution & Team Collaboration
- Work with customers and Commercial Ops to resolve payment discrepancies.
- Participate in business teams and special projects as needed.
- Support the sales team with analysis and reports.
- Exceptional attention to detail in every aspect of work.
- Ability to prioritize tasks and manage multiple responsibilities effectively.
- Strong teamwork skills and ability to thrive in a fast-paced environment.
- Excellent verbal and written communication skills, with clear and precise expression.
- Passion for quality and customer service.
- Solid organizational skills and problem-solving abilities.
- Proficient in Microsoft Outlook, Teams, Word, and SharePoint.
- Knowledge of SAP order fulfillment systems.
- Ability to lead and proactively support change within the organization.
- Motivated team player who excels in close-knit teams.
- Ability to manage and prioritize multiple tasks/projects.
- Proficiency in Microsoft Excel.
- Positive attitude.
- Results-oriented approach.
- High self-confidence.
- Ability to take initiative when opportunities arise.
- Minimal to None.
JR
Skills: origin manager,microsoft sharepoint,maintenance,sap,skills,microsoft word,shipping,customer service,management,microsoft outlook,customer,teams,microsoft excel,peoplesoft,customs regulations,microsoft teams
Salary : $20
