What are the responsibilities and job description for the Director of Operations - Final Mile position at Suddath?
Why Choose Suddath to “Move” your Career to the Next Level?
At Suddath, you can be part of something special and inclusive! Join a team that has a 100 year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.
What We Offer!
A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
Weekly pay for hourly-paid employees. Biweekly pay for salaried employees.
Paid Time Off (PTO) and paid company holidays
A tuition reimbursement plan where employees are encouraged to continue their education and development
For more information on our benefit offerings, please visit and scroll down to view our employee benefits.
The Director of Operations will be responsible for the assigned Final Mile product offering in an operational capacity. Responsible for overseeing the overall operations performance of all operations under their purview. This position will drive financial performance of the Final Mile product to achieve a desired return on revenue.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Lead the implementation and operations of the company strategy
Assist with Annual Business Plan development and implementation for product line
Identify gaps and opportunities across the network, driving key strategic initiatives, and implementing new systems and processes
Ensure operations are trained on weekly forecasting and provide oversight utilizing appropriate technology
Performs financial reporting and analysis and implements changes with the Operational Leadership
Support and provide coaching to the local operations leaders on financial literacy to ensure profitability by location
Oversee Financial performance of the operations
Develop and oversee operational organization structure and implement changes or structural redesign as necessary
Provide continued management of the agent and customer relationships
Develop and Implement Standard Operating Procedures to drive process improvement
Provide contract management of agent contracts, to include; Expirations and re-bid processes, new bid opportunities and headcount additions / deductions
Provide clear, concise status reports, metrics and updates to senior leadership
Participate in pre-sales presentations and discussions with customers as needed
Assist sales team with scoping projects and developing proposals
QUALIFICATONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience :
Bachelor's degree (B.A.) from four-year college or university required. Master’s degree preferred. Must possess a minimum of 8 years of experience in transportation, logistics, final mile or supply-chain related field. Equivalent combination of education and experience may be accepted. Minimum of 3 years in a Senior Operations Management level role.
Knowledge, Skills, and Abilities :
Knowledge of financial planning and forecasting required. Demonstrates financial understanding and the implications of financial decisions. Ability to manage time effectively and consistently meet deadlines. Ability to adapt and manage effectively in a fast paced, changing environment. Ability to deal with all types of contracts using effective diplomacy and interpersonal skills. Strong planning and organizational skills. Ability to work in a team environment and demonstrate flexibility and patience. Must possess a high level of analytical ability and problem-solving skills to resolve complex problems and analyze data and information accurately. Ability to express ideas clearly (verbal and written) to individuals and in group situations. Excellent communication, decision making, and problem-solving skills. Superior communications, presentation and analytical skills. Ability to work under minimal supervision and with a strong sense of self-motivation.
Travel :
Ability to travel within the United States up to 25% of the time.
PHYSICAL / ENVIRONMENTAL DEMANDS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Activity Level :
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel, see clearly and talk or hear. Must be able to occasionally lift and / or move up to 25 pounds. Occasionally required to reach with hands and arms.
Working Conditions :
Office working environment. Noise level in the work environment is usually moderate. Some facilities may cause exposure to warehouse working environment where loud noises are typical and exposure to varying weather temperatures may exist.
The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.
The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
