What are the responsibilities and job description for the Provisional - Telecommunications Assistant (Grade 17) position at Suffolk County Community College?
Suffolk County Community College is the largest community college in the State University of New York (SUNY) system and primarily serves an audience of more than 1.5 million residents of Suffolk County. The region benefits from an exceptionally high quality of life, with access to world-class arts, sports, New York City, and the natural resources of Long Island.
- Configuration for automated voice systems, administers new accounts, adds moves and changes for VolP servers. Configuration and maintenance of Communications Manager, Call Attendant Manager, Voicemail servers, Emergency Responder, Call Accounting server, and Emergency Alert systems.
- Supervises Call Center Attendants to include information gathering from various services and maintaining schedule' breaks and time cards
- Configuration of Mass Alerts and Paging Zones. Responsible for Communicating Emergency Alerts to community. Responsible for communicating Telecommunication outages to the community/
- Conferring with outside vendors to schedule jobs, process invoices, order equipment and process service requests/trouble tickets
- Assist user community with feature training and configuration,
- Assist Network Technicians with Installs and configuration
Minimum Qualifications: Graduation from a standard senior high school or possession of a high school equivalency diploma, and three (3) years of experience operating and updating a computerized telecommunications system.
Position is eligible for medical benefits as offered by the College.
Starting salary $55,175.40, in accordance with Suffolk County Civil Service and AME contract.
Provisional Appointment: This position requires an appointment from a certified eligible list and currently there is no established list. For you to become a permanent employee, you must pass the examination and be reachable (Rule of Three) on the certified eligible list that results from the civil service examination for this position.
Civil Rights Compliance Officers
Christina Vargas
Chief Diversity Officer/Title IX Coordinator
Ammerman Campus, NFL Bldg., Suite 230
533 College Road, Selden, New York 11784-2899
vargasc@sunysuffolk.edu
(631) 451-4950
or
Dionne Walker-Belgrave
Affirmative Action Officer/Deputy Title IX Coordinator
Ammerman Campus, NFL Bldg., Suite 230
533 College Road, Selden, New York 11784-2899
walkerd@sunysuffolk.edu
(631) 451-4051
In an emergency, contact Public Safety to make a report 24 hours a day/7 days a week by calling (631) 451-4242 or dialing 311 from any College phone.
Office for Civil Rights (OCR) – Enforcement Office
U.S. Department of Education
32 Old Slip, 26th Floor
New York, NY 10005-2500
Telephone: (646) 428-3800
Fax: (646) 428-3843
TDD: (877) 521-2172
Email: OCR.NewYork@ed.gov
Also see: https://wdcrobcolp01.ed.gov/CFAPPS/OCR/contactus.cfm
NYS Division of Human Rights
Long Island (Suffolk)
New York State Office Building
250 Veterans Memorial Highway, Suite 2B-49
Hauppauge, NY 11788
Telephone: (631) 952-6434
TDD: (718) 741-8300
Email: InfoLongIsland@dhr.ny.gov
Also see: https://dhr.ny.gov/how-file-complaint
New York District Office
33 Whitehall Street, 5th Floor
New York, NY 10004
Telephone: (800) 669-4000
Fax: (212) 336-3790
TTY: (800) 669-6820
ASL Video Phone: (844) 234-5122
Also see: https://www.eeoc.gov/field/newyork/charge.cfm
A copy of the postsecondary career and technical education courses offered by the College is available and may be obtained on our website at: www.sunysuffolk.edu/explore-academics/college-catalog or by calling the Office of Admissions at 631-451-4000 to request a mailing.
Salary : $55,175
