Mail Processing Representative

At Suffolk Credit Union, we empower our members and strengthen our community by promoting financial wellness, transparency, and respect. Join us to enjoy comprehensive benefits, including health plans, lifestyle spending accounts, 401(k) matching, and support for work-life balance, along with employee engagement activities and opportunities for community involvement.

Role Overview: The Mail Processing Representative acts as a key resource for the organization, supporting members and staff with processing of daily mail. The primary responsibility is to handle the collection and processing of mail related to member requests and inquiries, while providing support as needed in the department.

Key Responsibilities:

• Provide in-person and phone assistance to members by answering questions and offering support.
• Assist with document scanning, mail processing, and mailings.
• Handle incoming and outgoing mail and package services efficiently.
• Perform additional duties as requested to support the credit union's mission.
• Verify accuracy and completeness of pre-sorted incoming mail.
• Log all received mail items into a tracking system for accountability.
• Review and route mail to the correct department or individual, flagging misdirected items.
• Scan and digitally archive important documents with proper labeling.
• Handle confidential mail securely, ensuring compliance with security protocols.
• Identify and prioritize urgent mail, such as legal documents and customer disputes.
• Report discrepancies, damaged, or suspicious mail to the appropriate supervisor.
• Maintain organized records of mail transactions for tracking and audit purposes.

Essential Qualifications:

Qualified candidates have a high school diploma or equivalency certification and up to six (6) months of administrative experience is required.

• Proficiency in computer operations and software applications.
• Proven experience in delivering exceptional member/customer service.
• Strong independent problem-solving skills.
• Effective communication abilities with members and external stakeholders.
• Clear and articulate verbal and written communication skills.
• Demonstrated discretion and responsibility when handling confidential information.
• Capability to perform tasks under direct supervision and follow daily guidance.

Apply today and embark on a rewarding career and start empowering your possible!

Suffolk Credit Union provides equal employment opportunities to all applicants and prohibits discrimination of any type on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.

Compensation for employees is generally offered within the range of the minimum to midpoint of the posted salary scale, based on qualifications, internal pay equity, and the budget for the position. This compensation range adheres to state-specific regulations. The determination of your actual pay rate may take into consideration factors such as your skills, years of experience, and other pertinent qualifications.