Ticket Sales Associate - Sugar Land Space Cowboys

Department: Inside Sales

Reports to: Director of Ticket Sales

Classification: Full-Time/Non-Exempt/Seasonal

The Sugar Land Space Cowboys are seeking driven and positive individuals who are committed to becoming sports and entertainment sales leaders. In this position, the Ticket Sales Associate will develop the skills necessary to become a full menu sales professional and take the next step within the sports industry. The primary role for this position is to generate new ticket revenue for the Sugar Land Space Cowboys through selling season tickets, partial ticket plans, group tickets, single game luxury suites and other premium inventory.  Revenue will be generated via phone (outbound and inbound calls) and face-to-face ballpark tours.

Essential Duties & Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sell new full season tickets, partial ticket plans, group tickets, single game luxury suites, and other premium inventory
• Set face-to-face appointments to show seats and give ballpark tours with the intent to close business
• Answer incoming single game calls with the ability to up-sell callers into ticket packages, group tickets, and suite rentals
• Work games, nights, weekends and holidays as assigned (i.e. answer phones, work sales booths, visit clients)
• Represent the organization at in-house ballpark events and off-site community events promoting tickets
• Prospect and qualify all potential sales opportunities in addition to the leads you are provided
• Maintain computerized records of all season ticket customers and prospects with our CRM system
• Provide excellent customer service to prospects and current clients over the phone and at games
• Participate in weekly sales meetings and any training sessions throughout the year
• Work with specific departments to assist in day to day activities

Education and/or Experience:

• Bachelor’s degree in business, Sports Management, Marketing or related field
• Desire to be a sales industry leader
• Excellent customer service skills
• Commitment to personal integrity
• Strong organizational and communication skills
• Ability to work as a team player
• Ability to confidently deliver face-to-face sales presentations to prospective clients
• Must be able to work a flexible schedule, which includes home games, nights, weekends and holidays as assigned
• Proficiency in basic computer software programs

Work Environment

This job operates in an office setting. This role routinely uses standard office equipment such as computers, phones and photocopiers.  The noise level is usually moderate but can be loud within the stadium environment. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a largely sedentary role which will require the ability to speak and hear. Specific vision abilities required by this job include close and focused vision.

Position Type and Expected Hours of Work

This is a full-time position, and typical hours of work and days are Monday through Friday, 9:00 a.m. to 5:00 p.m.  This position requires a flexible schedule, primarily during the baseball season, that may include non-traditional hours on nights, weekends and holidays.

Travel

Rare travel may be expected for this position.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

EOE/M/F/Vet/Disability

Experience

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