What are the responsibilities and job description for the Recreation Services Administrative Coordinator position at Sugarbush Mountain Resort?
RESORT OVERVIEW:
Sugarbush Resort is a year-round destination offering some of the best skiing and riding in the east, an award-winning ski school, mountain biking, golf, disc golf, an array of dining venues, and a fully appointed Health and Recreation Center. Do you want to join an all-star team dedicated to delivering an unparalleled guest experience? Make this your best season yet by joining the team at Sugarbush and taking advantage of everything Vermont has to offer.
BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU?:
Our investment in each employee includes a comprehensive wellness initiative, unwavering commitment to safety, growth opportunities, and a wide variety of resort benefits. Employees get to take advantage of our 4000 acre playground including skiing, golf, mountain activities, health club membership, resort discounts, and more, so it's easy to share your enthusiasm for Sugarbush with our guests.
POSITION SUMMARY:
The Recreation Services Administrative Coordinator oversees the administrative functions of the Sugarbush Ski & Ride School, with key responsibilities in frontline sales and reservations. This role includes managing Ski & Ride School payroll, selling and scheduling lesson programs, and promoting other resort products such as lift tickets and rentals. Additional duties include providing administrative support to the Rental & Repair Shop, Summer Operations, and Day School.
RESPONSIBILITIES:
- Manage the Ski & Ride School payroll, conducting daily and weekly audits to ensure accuracy.
- Operate the resort point of sale for Ski & Ride School and handle guest communication (emails and phone calls) two to three days a week or as needed.
- Assist the Director of Recreation Services in planning and organizing customer service to meet both regular and unexpected guest demands, including direct sales and customer interactions via phone and email.
- Make timely and effective decisions to resolve guest service issues, demonstrating clear, creative thinking and excellent communication skills.
- Prepare check requests, expense reports, purchase orders, and other administrative tasks.
- Collaborate with the Marketing team to update the website and other resort communications.
- Assist Ski & Ride School Supervisors in managing the onboarding and offboarding processes, ensuring all staff complete required training and paperwork.
- Provide administrative support to the Ski & Ride School Director, Supervisors, Day School, Rental & Repair, and Summer Operations as directed by the Director of Recreation Services.
- Assist with budgeting and other financial tasks.
- Assist with department projects as directed by the Director of Recreation Services.
- Collaborate closely with the Director in the creation and simplification of products and programs.
- Help coordinate, book, and track summer camps, seasonal programs, school groups, and other events.
- Communicate with all Managers and Supervisors regarding scheduling, staffing requirements, reservations, and other needs.
- Provide support as a staff member in the Day School and Rental Shop as required.
- Coordinate with various departments, including Season Pass, Tickets, Vacation Sales, Food & Beverage, Ski Patrol, Mountain Ops, Marketing, Executive Committee, Events, and others.
- Support the Sugarbush Vision, Values, and Safety procedures.
QUALIFICATIONS:
- High School education required; college preferred.
- Computer skills, including Windows, Word, and Excel, proficiency required. MS Access skill desirable. RTP Management and Sales experience preferred.
- Experience with Guest Service, Resort Management, or Education Program Management required. Ski School or education program management experience preferred.
- Coordinator must be organized and efficient in handling office jobs such as paperwork, phone, computer work, and other administrative tasks.
- Must be timely in response to contacts and knowledgeable about Recreation Services programs. Thorough and extensive knowledge of resort wide POS and phone reservations systems.
- Requires frequent weekend and holiday work, including long hours and frequent six-day weeks during the season.
