What are the responsibilities and job description for the supervisor, training staff operations position at Sugarbush Resort?
Job Summary
Sugarbush Resort offers a year-round destination with world-class skiing, mountain biking, golf, and a Health and Recreation Center. As an employee, you will receive comprehensive wellness initiatives, growth opportunities, and resort benefits.
Key Responsibilities
- Provide exceptional customer service, resolving guest issues promptly and courteously.
- Supervise frontline staff, assist with planning, assigning work, training, and scheduling.
- Coordinate daily operations of the Season Pass/Ticket booth.
- Promote and sell products, manage cash handling, and assist with staff cash outs.
- Communicate effectively between line staff and management.
Requirements
- Strong reading, math, and computer skills.
- Previous supervisory experience and customer service background.
- Cash handling experience and proficiency in POS software, preferably Microsoft Office Suite.
- Flexibility to work a varied schedule, including holidays and weekends.
What We Offer
Comprehensive wellness initiatives, growth opportunities, and resort benefits in a 4000 acre playground featuring skiing, golf, and various recreational activities.
