Client Service Associate

Overview of Sugarloaf Wealth Management

Sugarloaf Wealth Management, LLC is an RIA firm delivering customized financial planning and wealth management solutions for over three decades to enrich the lives of our clients and equip them fully with the resources and support they need to meet their financial goals and objectives. This is your opportunity to play an instrumental role in the future growth and continued success of our fast-growing organization!

Position Description

Support our financial planning professionals by coordinating client service activities with a focus on delivering the ultimate client experience. This position will be instrumental in helping SWM achieve our expanded growth goals and vision. This role will direct their time and energy to client-support activities (proactive and reactive) so our firm’s financial advisors can direct their focus and energy on deepening client relationships and new client acquisition. This individual will also provide operational support and paperwork processing, including but not limited to, new client onboarding, account service requests, and maintaining accurate records in our CRM platform. The CSA or CSM title and job responsibilities will depend upon skills and experience.

Functional Roles & Responsibilities

• Ownership of SWM’s Client Excellence Model
• Provide accurate, timely, and effective client service support
• Direct Advisor Support
• Scheduling client meetings – confirming meetings, follow-up calls
• Meeting prep, generating reports, and gathering documents
• Maintain the quality and integrity of our client records/files and CRM data
• Managing the Client Onboarding Process – process account opening paperwork, maintain ongoing client communication, ensure accurate account setup, and assist clients on how to utilize our client portal
• Provide proactive client communication and reactive client service support
• Promptly and effectively fulfill client service requests and address any client service issues
• Research and resolve problems directly and/or appropriately escalate to leadership as needed
• Complete cashiering responsibilities and ACH/wire/check requests.
• Generate appropriate statements and oversee the distribution of monthly/quarterly client reports
• Manage and promote relationships with internal and external resource providers
• Build and maintain internal working relationships through effective and timely communication
• Lead by example to foster a collaborative environment consistent with the firm’s values and priorities

Personal Qualities, Skills, & Attributes

· Effective at prioritizing tasks and managing time

· Effective communication with clients and team members

· Reliable and follows through on commitments

· Proven ability to manage multiple priorities and timelines

· Strong organization skills and attention to details

· Adaptable and accommodating with the ability to think on your feet

· Possess a passion to help team and clients

· Methodical approach to work and possessing great problem-solving skills

· Patient and an exceptional listener

· Polite and accommodating with the ability to instill confidence in others and put them at ease

· Calm, confident, & clear phone manner

· Positive attitude and sincere willingness to learn and grow

· Takes initiative and possesses keen leadership qualities

· Commitment to lead with integrity and do what is right (Golden Rule)

· Trustworthy with an ability to maintain confidentiality

· Promotes a respectful and cooperative work environment without unnecessary conflict

Education Requirements and Industry Qualifications

· Bachelor’s degree in business or equivalent work experience

· Years in financial services or similar industry: 2 years (5 years preferred)

Preferred Technology Experience and Digital Proficiency

• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, & Teams) and Adobe Acrobat
• Web Conferencing Platforms (Teams, Zoom, etc.)
• CRM Platforms (Salesforce)
• Portfolio accounting systems (Black Diamond)
• DocuSign (or similar digital signature platform)
• Additional Preferred Technology Experience:
• Fidelity Institutional custodial platform (Wealthscape)
• Egnyte
• MailChimp

Compensation/Benefits

Salary and title is commensurate with experience. Full Benefits Package includes 401(k), Health, Vision, and Dental.

For more information about our company, please visit our website www.swmllc.com. If you’re interested in this opportunity, please send your resume and letter of interest to Careers@swmllc.com. Given the high demand for this position, we’re only able to contact the most qualified candidates.

Salary is commensurate with experience.

Job Type: Full-time

Pay: $65,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off

Compensation Package:

• Bonus opportunities

Work Location: Multiple locations

Salary : $65,000 - $80,000