What are the responsibilities and job description for the Bilingual Service Advisor position at Sullivan Motors, Inc.?
What does a Service Advisor Do?
- Schedule service appointments
- Write up vehicle problems accurately
- Build repair estimates
- Check on progress of repair throughout the day
- Contact customer regarding status of repairs
- Review repair orders to ensure that work is completed
- Invoice repair orders
- Explain completed work charges to customers
- Maintain high customer service/satisfaction standards
- Handle telephone inquiries regarding appointments and work in progress
- Order Parts from suppliers both over the phone and online
- Coordinate with Shop Manager to assign work
- Test drive vehicles
- Process new inventory deliveries
- Process part deliveries
- Maintain Service Center appearance
Qualifications:
- Fluent in English and Spanish
- Must be at least 21 years old
- Valid drivers's license required
- Must have excellent computer skills
- Must be able to write clear and precise repair instructions
- Knowledge of automotive maintenance/repairs
- Great Phone Skills
- Excellent verbal, written and organizational skills
- Continuous communication on jobs throughout the day
- Eagerness to be a team player
Why work for Sullivan Motors?
- Competitive pay based on experience
- Outstanding medical and dental plans after 90 day probation period (we pay the 1st $400/month)
- Sick/Vacation & Holiday Time
- 401K retirement match! (up to 3.5%)
- Uniforms and clothing allowance
- Growing family oriented company
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age or disability. We are committed to a drug-free workplace. All qualified applicants are subject to background and drug screening prior to employment.
Salary : $20 - $22
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