Head of Warranty and Project Management

Head of Warranty and Project Management - Full Time - Houston (TX), United States

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society. 

We are looking for a Head of Warranty and Project Management to join our Energy team in United States.  

Your main tasks and responsibilities:  

• Manages all projects for SPUSA 
• Drives synergies between SPUSA and other Sulzer entities to maximize the benefits of a Global Virtual Factory environment. Streamlines PM processes to maximize efficiency and reduce cost.
• Performs supervisory function in SPUSA PM/Warranty department, including hiring, disciplining and performance reviews 
• Make sure order entry, initial project set up & hand-over with all contributing entities are performed on time and in quality 
• Drive project execution by
  • Executing any scope under SPUSA direct responsibility such as engineering, PO placement/follow up and logistics
  • Issuing Inter-Company (I/C) PO’s, coordinating, and resolving I/C issues
  • Issuing invoices and drive cash collection
  • Partnering with I/C entities and legal/commercial to resolve customer claims and disputes
• Overall accountability for all warranty issues starting from claim notification until closure and lesson learned by partnering with key involved functions (PM, engineering, procurement, operations, legal/commercial, services)
• Overall accountability for all warranty project deliverables including but not limited to hardware, financial and commercial outputs, dispute management, customer satisfaction and on time delivery
• Overall accountability for effective warranty project cost and where possible recovery of costs/income leading to profitability
• Provides counsel to Project Management offices on key negotiations with SPUSA customers; directly leads discussion and negotiation of large claims / commercial settlements
• Provides accurate financial forecast (sales, cash) from I/C Sulzer entities, assess risks and opportunities and drive achievement of SPUSA financial targets
• Participates in project reviews. Act as the Senior Sponsor/Reviewer for large/complex projects as necessary.
• As a senior member of the PM leadership team, drives assigned global initiatives working closely with other regions and HQ to standardize procedures, harmonize tools and drive a Project-focused organization
• Develop and maintain KPIs (Key Performance Indicators) to track project execution both for local and global reporting and project control purposes
• Project Management
• Acts as leader of Process Improvement Team and initiates cross-functional process improvements for all facets of New Equipment project execution including lesson learned and feedback to Sales & Tendering. 
• Drive continuous improvement and work with SPUSA management team to develop policies and procedures in support of the attainment of key project and warranty targets through disciplined and organized working practices

To succeed in this role, you will need: 

• Bachelor's Degree in Engineering, or closely related field, or equivalent education and experience combined is required.
• 8 years’ technical pump and pumping system knowledge preferred
• Strong Negotiating skills
• Strong knowledge of accounting principles
• Strong problem solving skills
• Strong computer skills in use of WINDOWS/WORD/EXCEL/POWERPOINT/OUTLOOK
• Strong time management and project management skill
• Strong written and oral communication skill
• Good presentation skills preferred
• Spanish Preffered

What we offer you: 

• Paid time off and 12 company-paid holidays, plus paid time off to volunteer
• 401(k) plan with a 6% company match 
• Comprehensive benefits program that includes medical, dental, vision, life, and short-term and long-term disability
• Motivating wellness program 
• Employee assistance program 
• Service awards at 5 years
• Paid paternal leave 
• Gym reimbursement
• Health savings account with employer matching

No visa or work permit support can be provided for this role. 

Do you have a question about the role? 
 

Reach out to Silvia Mendoza, Senior HR Generalist at Silvia.Mendoza@sulzer.com or Hiring Manager – Ruben Villalaz, Managing Director and Head of Sales. Our team is looking forward hearing from you! 

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment. 
We are proud to be recognized as a Top Employer 2024 in Brazil, China, Germany, Switzerland, the United Kingdom and the United States.