ERP Program Director

Job Description

Essential Functions:

• Oversee the entire ERP program
• Manage relationships with the system implementer and the product vendor
• Advise business stakeholders on configuration decision making to ensure a secure, sustainable, functional and scalable solution
• Ensure that ERP program is well planned and is progressing per the plan
• Ensure that the overall program is on budget and the end product meets user needs
• Establish a sustainable and efficient status reporting framework to keep on stakeholders, including executive leadership, apprised of progress
• Lead the program management team and ensure coordination of efforts across the program
• Monitor concurrent projects that may impact the ERP implementation effort and assess/mitigate impact
• Coordinate program activities across multiple departments and stakeholders, ensuring alignment with institutional priorities
• Work closely with all stakeholder groups to identify and prioritize program requirements that meet the needs of the institution
• Ensure that the program team members understand the goals and objectives of the program, and provide guidance and support to team members
• Ensure that the program is completed on time, within budget, and to the satisfaction of stakeholders while adhering to institutional regulations and compliance requirements
• Perform resource planning and ensure capacity utilization is optimal for the program while being mindful of operational activities
• Resolve issues and escalate items that need executive attention in a timely manner
• Maintain appropriate documentation for program activity tracking and reporting
• Ensure ERP solution is well documented and tested, and all necessary parties are trained appropriately
• Assess impact of decisions on other systems and processes and ensure alignment
• Manage and mentor resources

Prerequisite Qualifications:

• Bachelor s degree
• 7 years of cloud-based ERP implementation experience
• Solid understanding of higher education environment and processes
• At least one full implementation lifecycle experience with Workday product
• Solution design, integration and change management expertise
• Experience with architecturing scalable enterprise applications
• Excellent communication skills with high level of comfort communicating to executive leadership as well as end users
• Experience with an extensive shared governance operating model is preferred