What are the responsibilities and job description for the Desktop Analyst II position at Sumeru INC?
The Desktop Support Analyst II is the first point of contact for customers with an IT hardware problem, issue, question, or request. The primary duties include:
- Interacts with users to understand and document all IT issues
- Install and maintain computer systems and peripherals following established standards and guidelines
- Perform other administrative duties including asset tracking and management, IT inventory maintenance, purchase requisitions, shipping, and general support to other team members
- Assist with the planning and implementation of IT projects across multiple sites
Job Responsibilities
- Be first level of IT support for business users across multiple sites
- Perform analysis, diagnostics, and resolution of user computer problems and implement corrective solutions
- Install, configure, test, maintain, and troubleshoot end-user workstations and related hardware and software.
- Open service requests and manage warranty repairs with hardware vendors
- Manage new user request process including configuration, setup, inventory, and testing of new user computers prior to delivery
- Retire old IT assets including record keeping and appropriate asset disposal
- Follow-up on equipment delivered to other sites and assure equipment was received and set up properly
Requirements
- Knowledgeable of TCP/IP, DHCP, DNS, VPN, and network fundamentals.
- Technical understanding and knowledge of Windows operating systems and Google applications, specifically Windows 7 and Windows 10
- Excellent interpersonal skills and ability to work effectively with others
- Demonstrated customer service and support skills
- Resourceful, customer focused, team player
- Positive, winning attitude
Education
- Associate or Bachelor's degree in Information Technology, or related certifications with 3 year(s) of experience in a similar role
Work Conditions
- Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects
- Participation in training sessions, presentations, and meetings
- Travel required for the purpose of meeting with remote clients or providing support at off-site locations. Valid driver’s license is necessary.
- Ability to lift up to 50 lbs.
- May require work in manufacturing facilities wearing protective clothing?
Job Types: Full-time, Contract
Pay: $28.00 - $32.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Branchburg, NJ 08876 (Required)
Ability to Relocate:
- Branchburg, NJ 08876: Relocate before starting work (Required)
Work Location: In person
Salary : $28 - $32
