What are the responsibilities and job description for the Healthcare Customer Service Representative position at Sumeru INC?
Description:
We are looking for individuals who combine excellent customer service and problem-solving skills with the ability to function effectively both as part of a team or on an individual basis. You should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment. It is also vital that you display exceptional verbal and written communication, interpersonal and active-listening skills.
- Follows claims processing guidelines, benefit structures, system procedures, and carrier guidelines
- Expedites problem files to appropriate department and does follow-up until resolved. May include some follow-up to insurers, providers, and agents
- Ability to answer phones in friendly, courteous, and professional manner.
- Analyzing claim payment and entering information into the computer
- Document required information into the system
- Meeting production and quality standards
- Must have a high school diploma or GED
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Benefits:
- Health insurance
Schedule:
- 12 hour shift
- Monday to Friday
Experience:
- Outbound calling: 1 year (Required)
Work Location: In person
Salary : $17 - $19
