Help Desk Support

Service Desk Analyst

Location: Atlanta, GA

Candidate should be working from 6 AM EST - 2 PM EST

Mandatory areas - Service Desk Analyst – 2 years Exp

Must Have skills:

• Customer service – 2 years
• Knowledge and use of SD tools ServiceNow – 2 years
• Personal computer hardware – 2 years
• Software and networking – 2 years
• Telecommunications, applications, and/or configuration management – 2 years

Networking, Configuration Management, Telecommunication

JOB SUMMARY:
Responsible for receiving all telephone or automated requests for IT assistance, ensuring that the request or problem is accurately recorded and fulfilled within established timeframes.

PRIMARY DUTIES:
Primary duties may include, but are not limited to:

• Handles basic technical problems via the telephone and resolves first line customer issues.
• Logs and manages calls while utilizing the correct procedures.
• Handles specialized functions including fulfilment and special projects.
• Make appropriate and timely referrals of any requests that cannot be immediately resolved.

REQUIREMENTS:

• Requires an AA/AS degree in Information Technology, Computer Science or related field of study and minimum 1 year experience with personal computers, computer networking, telecommunications or configuration management troubleshooting experience; or any combination of education and experience, which would provide an equivalent background.

PREFERRED QUALIFICATIONS:

• 2 years customer service experience strongly preferred.
• Knowledge and use of SD tools strongly preferred.
• Technical knowledge of personal computer hardware and software, networking; telecommunications, applications, and/or configuration management strongly preferred.

Candidate should be working from 6AM EST - 2 PM EST

Job Type: Contract

Pay: $28.00 - $30.00 per hour

Expected hours: 40 per week

Compensation Package:

• Hourly pay

Schedule:

• 8 hour shift
• Monday to Friday
• Morning shift

Work Location: In person

Salary : $28 - $30