POS Technician

• Position responsible for providing installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction
• Perform Tier II work on products and services of medium-high complexity;
• Tier II products include ATMs, Retail POS Terminals, large servers and mainframe computers and peripherals, large system printers and plotters, enterprise-level servers, networks and software, item processing reader/sorters and networking issues on imaging systems, medium/high complexity networking/communications equipment, network and systems management/protocols (Ethernet, Token-Ring, StarLAN, NetBIOS, X.25)
• Primary services include hardware maintenance, installation, network management, multi-vendor maintenance and software support Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately; May provide support to Associate Customer Engineer and/or Service;
• Representative/Service Technician Tech when necessary Understand and perform the various customer Service Level Agreement (SLA) requirements and elevate or escalate issues when appropriate, and/or according to established procedures Verify that the site environment meets the requirements before installation or rollout;
• Install customer systems according to the installation plan, certify that the installation or setup of the product meets the customer's requirements Analyze and correct all technical problems on equipment within assigned customer accounts; Perform periodic preventive maintenance routines on products and installs modifications to equipment; Perform overhauls and maintenance repair as a matter of routine;
• May also perform required modular swaps and unit replacements or perform preventative maintenance services Respond to a customer call, which will include problem identification, escalation and resolution of operating system software problems;
• Responsible to keep customer informed during the problem resolution process; Perform service verification and customer satisfaction surveys relating to the situation.
• Responsible for network fault management, assists in the performance management of traffic, configuration management, security management, software management, accounting management, and remote system management May be dispatched daily on a call-by-call basis or may establish his/her daily schedule based on automated reports; Conducts work at customer site(s), local NCR offices, or in a virtual environment May require prolonged travel, "Road Warrior status with up to 60% travel.
• Carrying and lifting tool kit/parts of varying weights (1- 50 lbs.) May require bending/squatting, walking/standing /sitting for prolonged periods; Exposure to enclosed spaces, dust, drafts, and damp areas Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required;

Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities

Job Type: Contract

Pay: $24.00 - $25.00 per hour

Schedule:

• 8 hour shift

Work Location: Remote

Salary : $24 - $25