What are the responsibilities and job description for the Customer Service Rep position at Sumeru Solutions?
The Full Time Temporary Customer Service Rep will provide information to customers in response to complaints account questions billing cancelations and other queries. This Person will also clarify customer requirements probe for understanding use decisionsupport tools and resources resolve customer issues that are nonstandard / unstructured and require some clarification or conceptual thinking.
Responsibilities :
- Professionally handle incoming calls from customers and ensure that issues are resolved both promptly and thoroughly
- Demonstrate patience in all customer interactions including maintaining a pleasant and professional tone
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Maintain broad knowledge of client products and / or services
- Offer additional products and / or services as needed
- Prepare complete and accurate work including appropriately notating accounts as required
- Track document and retrieve information in call tracking database
- Ensure service delivered to our customer meets contractual Key Performance Indicators (KPIs)
- Participate in activities designed to improve customer satisfaction and business performance
Qualifications :
