GA DHS - ServiceNow Administrator

Short Description

The Georgia Department of Human Services (DHS) Office of Information Technology is seeking a qualified candidate for the contractor temporary staffing position of ServiceNow Administrator based in Atlanta Georgia.

Complete Description

Key Responsibilities

Assists in developing standard IT configuration and asset management methodology

Develop CMDB policy processes and knowledge base

Conduct reporting on configuration audits and reconciliation

Maintains CIs to ensure CMDB accuracy and completeness

Drives visibility on process adherence and compliance improvement opportunities

Works with other ITSM processes to understand new requirements and identify how Configuration management can support or replace

Support and administer the tool for configuration and asset management ServiceNow Discovery and additional applications or modules as assigned

Conduct discovery workshops to uncover and consolidate disparate data sources while managing the expected business outcomes use cases the ServiceNow Common Service Data Model (CSDM) and platform governance

Create and document requirements for efficient process design that includes selfservice options with limited manual effort

Manage the operational integration and centralization of IT Asset Management processes such as requests and procurement reports and dashboards data accuracy / integrity and extending the scope of Asset Management

Demonstrate experience in implementing and managing ServiceNow CMDB CSDM Hardware and Software Asset Management processes procedures and governance

Draft technical process documentation

Required / Desired Skills

Skill

Required / Desired

Amount

of Experience

Bachelors degree in computer science or related field OR an Associate degree in Computer Science or related field with relevant work experience.

Required

ITIL Foundation & ServiceNow Administration Certification.

Required

Years

Recent ServiceNow experience with diverse handson work experience administering in core platform support and development activities.

Required

Years

InDepth Knowledge of Technical Implementation of various ServiceNow modules (ITSM ITOM ITAM CMDB Discovery).

Highly desired

Certified Implementation specialist ITSM Certified Implementation Specialist.

Highly desired

Strong verbal / written communication problem solving analytical and independent judgment skills to support an environment driven by customer service

Desired

Certification in ServiceNow System Administration (MUST UPLOAD CERTIFICATION)

Required

ITIL Foundation certified or related experience.

Desired

Proficiency in ServiceNow scripting languages (JavaScript Glide Jelly) integrations (REST SOAP) and web technologies (HTML CSS).

Desired

Questions

Description

Question 1

Absences greater than two weeks MUST be approved by CAI management in advance and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement

Question 2

Please list candidates email address that will be used when submitting ERTR.

Question 3

Candidate must be paid the rate of $64.51 if selected for engagement therefore the SRP rate cannot exceed $87.08. Do you accept this requirement

Question 4

The maximum markup for this engagements SRP rate is 35%. To be competitive on pricing a markup below the 35% threshold is suggested. Do you agree to propose a markup at or below 35%

Question 5

This assignment is contingent upon customer renewal and availability of adequate funding. Do you accept this requirement

Question 6

The selected candidate will be expected to start their engagement no later than 2 weeks (10 business days) from the clients selection date. Do you accept this requirement

Question 7

Remote Work Permitted : Due to COVID19 the client has agreed to allow the selected candidate to work remotely for the time being. However the selected candidate must be available to report onsite as directed by the client. Do you accept this requirement

Salary : $65