HVAC Service Dispatcher

Job Summary

Dispatch, schedule and close out calls while processing service requests, preparing paperwork for escalated calls to ensure full customer satisfaction, using both common and proprietary concepts, practices, and procedures within a call center environment.

Job Duties

·         Provide Fast, Friendly and Fun customer service to both internal and external customers

·         Communicate with technicians and other departments via email, text message and phone

·         Answer incoming calls, emails, and text messages to close out calls for technicians and sales

·         Maintain scheduled calls on the Dispatch board making sure that all calls are scheduled on the appropriate technician and update customers as needed of technicians ETA

·         Answer incoming calls from customers related to service, billing, and other departments

·         Make outbound calls to schedule, confirm, and survey upcoming or completed appointments

·         Manage customer concerns and work to resolve them efficiently and effectively

·         Other assigned duties as directed by management

Education and Experience

·         High school diploma or equivalent

·         2-5 years experience in a customer service and or dispatcher environment

·         Intermediate knowledge of concepts, practices, and procedures related to HVAC

Key Competencies

·         Honesty and integrity

·         Excellent customer service skills

·         Ability communicate empathy

·         Critical Thinking and Problem solving

·         Detail oriented

·         Adept learner

Salary : $22