What are the responsibilities and job description for the Administrative Assistant- Internal Operations position at Summers Plumbing Heating & Cooling?
INTERNAL OPERATIONS ASSISTANT
WHY WORK FOR SUMMERS?
Summers Plumbing Heating & Cooling is a continually growing company with tons of opportunity for personal and professional growth! Our team is close-knit and we strive to promote excellence as we interact with our customers. Come grow with us! We offer employees an outstanding compensation package with paid holidays, vacations, health and dental insurance, short and long term disability, 401K with company match, AND we are EMPLOYEE OWNED!
COMPETITIVE BASE PAY WITH OPPORTUNITIES FOR GROWTH!! $$
The Internal Operations Assistant is responsible for :
- Communicate with customers regarding Safety & Comfort Agreements SCA, payments, and any other communications as needed
- Utilize Customer Relationship Management (CRM) platform to build in customers and remove them as needed
- Communicate with technicians to help troubleshoot technology issues
- Process and upload customer credit card information into software as needed
- Assisting in taking overspill client calls from the Customer Service department as needed
- Assist is managing company property, including but not limited to : cell phones, iPads, GPS units
- Managing multiple Mobile Device Management (MDM) platforms to ensure databases are accurate in conjunction with company property and personnel
- Managing the CRM platform to maintain accurate data on company property and personnel
- Report running on a weekly and monthly basis
- Deliver training on company technology to technicians after maintaining full understanding of the CRM
- Other administrative duties as assigned
The Internal Operations Assistant Will :
APPLICANT MUST BE AVAILABLE TO WORK ANY SHIFT FROM START TIME 7AM TO END TIME 6PM.
