What are the responsibilities and job description for the General Restaurant Supervisor position at SUMMERWOOD MASTER?
Role Summary
The Restaurant General Manager at SUMMERWOOD MASTER is a key leader who will oversee all aspects of our restaurant operations. The ideal candidate will have a proven track record of driving customer satisfaction, financial performance, and employee satisfaction. Key responsibilities include developing and implementing strategies to improve customer experience, analyzing sales and labor data to inform business decisions, and leading a team of restaurant staff to ensure seamless operations.
Main Accountabilities:
Key Skills and Qualifications:
Business Savvy
• Identifies problems quickly; assertively develops and implements solutions; manages restaurant flow to ensure customer satisfaction.
• Focuses the team on critical business issues; plans, organizes, and delegates work for peak efficiency.
• Ensures understanding and use of available business tools by appropriate team members.
• Accurately analyzes financial data; identifies trends and takes appropriate action; follows-up to ensure 100% implementation.
• Understands key business drivers and uses this knowledge to build sales and achieve margin targets.
Team Development
• Identifies appropriate staff development needs and action plans and ensures time is available for crew development.
• Is tenacious in ensuring that all employees receive the opportunity to learn and demonstrate new skills.
• Transfers own knowledge to others by clearly demonstrating procedures, maintaining high standards, and walking the talk.
• Provides resources for development, follows up, and gives positive, direct feedback.
• Provides ongoing coaching and feedback as well as periodic formal assessment of progress.
• Technically proficient in all aspects of food preparation, production, and delivery.
• Displays detailed knowledge of all key food handling/food safety procedures.
• Familiar with basic restaurant equipment troubleshooting.
• Displays detailed knowledge of all company product standards.
Required Experience and Education:
High school diploma or GED;
Supervisory experience in either a food service or retail environment;
Demonstrates ability to maintain financial controls and coach and train hourly employees.
Proven ability to drive customer satisfaction, financial performance, and employee satisfaction.
We Offer:
A competitive salary and benefits package,
Opportunities for career advancement,
A dynamic and supportive work environment,
Recognition and rewards for outstanding performance,
Training and development programs to enhance your skills and knowledge.
About Us
SUMMERWOOD MASTER is a leading provider of food service and hospitality solutions. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients and employees. Join us in shaping the future of our industry and take the first step towards an exciting and rewarding career.
The Restaurant General Manager at SUMMERWOOD MASTER is a key leader who will oversee all aspects of our restaurant operations. The ideal candidate will have a proven track record of driving customer satisfaction, financial performance, and employee satisfaction. Key responsibilities include developing and implementing strategies to improve customer experience, analyzing sales and labor data to inform business decisions, and leading a team of restaurant staff to ensure seamless operations.
Main Accountabilities:
- Achieves restaurant annual operating plan.
- Maintains fast, accurate service, positive guest relations, and ensures products are consistent with company quality standards.
- Drives customer-focused culture by serving as a role model in resolving customer issues and training managers and crew to meet or exceed customer service standards.
- Tracks, analyzes, and resolves sources of customer complaints.
- Ensures that food safety standards are met.
Key Skills and Qualifications:
Business Savvy
• Identifies problems quickly; assertively develops and implements solutions; manages restaurant flow to ensure customer satisfaction.
• Focuses the team on critical business issues; plans, organizes, and delegates work for peak efficiency.
• Ensures understanding and use of available business tools by appropriate team members.
• Accurately analyzes financial data; identifies trends and takes appropriate action; follows-up to ensure 100% implementation.
• Understands key business drivers and uses this knowledge to build sales and achieve margin targets.
Team Development
• Identifies appropriate staff development needs and action plans and ensures time is available for crew development.
• Is tenacious in ensuring that all employees receive the opportunity to learn and demonstrate new skills.
• Transfers own knowledge to others by clearly demonstrating procedures, maintaining high standards, and walking the talk.
• Provides resources for development, follows up, and gives positive, direct feedback.
• Provides ongoing coaching and feedback as well as periodic formal assessment of progress.
• Technically proficient in all aspects of food preparation, production, and delivery.
• Displays detailed knowledge of all key food handling/food safety procedures.
• Familiar with basic restaurant equipment troubleshooting.
• Displays detailed knowledge of all company product standards.
Required Experience and Education:
High school diploma or GED;
Supervisory experience in either a food service or retail environment;
Demonstrates ability to maintain financial controls and coach and train hourly employees.
Proven ability to drive customer satisfaction, financial performance, and employee satisfaction.
We Offer:
A competitive salary and benefits package,
Opportunities for career advancement,
A dynamic and supportive work environment,
Recognition and rewards for outstanding performance,
Training and development programs to enhance your skills and knowledge.
About Us
SUMMERWOOD MASTER is a leading provider of food service and hospitality solutions. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients and employees. Join us in shaping the future of our industry and take the first step towards an exciting and rewarding career.
