Community Resource Coordinator

Position Summary:

The Community Resource Coordinator will have a strong knowledge of community resources and uphold the ASQ (Access, Stewardship, and Quality) pillars in all interactions. They will identify the needs of our patients and foster a coordinated working relationship with our community partners, ensuring timely access to necessary resources. The Community Resource Coordinator will continue to educate themselves about available programs and resources for our patient population, providing stewardship by guiding patients to connect with appropriate community resources. They will demonstrate quality by serving as the organizational lead for the Social Determinants of Health Program resources and coordination, ensuring all services align with SCCC's commitment to exceptional care and community support.

Essential Functions:

• Manage your caseload of patients who are seeking our resources.
• Document interactions appropriately in the Electronic Health Record and maintain HIPPA compliance.
• Strong understanding of Social Determinants of Health and how they can affect an individual's health and wellness.
• Meet with patients through video, phone, and in person to review progress and connect individuals to internal and community resources.
• Consult with providers to review progress with specific patients and determine which programs and resources will benefit the patient.
• Engage with patients empathetically, demonstrating positive regard and understanding for where they are and what to be on their health journey.
• Partner with patients to develop an action plan for obtaining and getting resources.
• Apply skills, theories, and competencies like open-ended questions, motivational interviewing, transtheoretical model, reflections, social cognitive theory, self-determination theory, and appreciative inquiry.
• Must participate in quality assurance/improvement activities when applicable.
• Advocates for the needs of individual patients.
• Strong understanding of Tobacco Cessation Coaching and resources.
• Ability to attend local community events.
• Other duties as assigned.

Additional Requirements:

• Grants are vital to Care Clinic revenues and directly or indirectly support all positions. This role may have responsibilities that are closely associated with grant deliverables. Grants and grant responsibilities may change over time.
• Complete all required training as designated by HR and the position supervisor.
• Adhere to all policies within the organization and those outlined within the SCCC Employee Handbook.
• Comply with all SCCC Vaccine Mandates.
• Willingness to travel and work at other SCCC locations as determined by the supervisor.
• Comply with all applicable Credentialing and Privileging requirements in a timely manner.
• Embrace the SCCC Mission and Vision and agree to work within the SCCC Guiding Principles and the principles set by the position supervisor.
• Must participate in quality assurance/ improvement activities when applicable.

Qualifications:

To perform this job successfully, an individual must be able to engage in each essential duty satisfactorily. The requirements below represent the required knowledge, skills, and/or abilities. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Education and Experience:

Must Haves to be Successful:

• Bachelor's Degree or equivalent in a healthcare or mental health-related field.
• At least 1 year of experience in a clinic setting in a non-profit or a combination of education and experience.
• Understanding of local community needs with proven patient-focused experience.
• Ability to read, write, and clearly speak English and at least a basic understanding of the Spanish Language.
• Excellent communication and critical thinking skills with high attention to detail and quality.
• Embody high emotional intelligence with a patient-centered, eager-to-help approach.
• Ability to work autonomously.
• Ability to document concisely, accurately, and in a timely manner.
• Ability to understand state/federal/agency regulations.
• Able to handle various duties that may be interrupted or changed by immediate circumstances.
• Ability to work Monday through Friday (MST).

Nice to Haves:

• Knowledge of Microsoft Office suite, database, and spreadsheet software.
• Well-organized and self-motivated.

Work Environment:

The work environment in a healthcare setting can be fast-paced and involves working directly with patients and healthcare professionals. This role is highly clerical. Requires Ability to work autonomously and stay on task. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. The noise level in the work environment is usually moderate.

Summit Community Care Clinic:

• Provides rewarding, mission-driven careers in the heart of the beautiful Colorado mountains. As a member of the Care Clinic team, you will make an important difference in the lives of the patients you serve - changing lives every day. We have been nationally recognized for our integrated care model.
• It is a Federally Qualified Health Center (FQHC) that provides a full range of integrated care services, including medical, dental, and behavioral health services through a team-based model of care. is highly valued as an important thread in the community fabric. There is an underlying appreciation of what the clinic provides to the community, and this creates a fulfilling workplace environment.
• The Care Clinic currently offers the following:
  • Insured group health, dental, & vision plans.
  • Medical and dependent care flexible spending account options.
  • 401k retirement plan with an employer contribution match.
  • Life, AD&D, and Long-term disability plans are paid for by the employer.
  • Free 24/7 access to confidential resources through an Employee Assistance Program (EAP).
  • Voluntary benefit plans to complement health care coverage, including accident insurance, critical illness, short-term disability, and group pet insurance.
  • A generous mix of Paid Time Off (PTO) and paid holidays.
  • Lifestyle Spending Account (for full-time employees).
  • Offer fringe benefits like ski medallion, rec center discounts, etc.
  • Training program for growth potential.

If we sound like a dynamic, caring organization that meets your requirements, apply now.