Program Manager

Program Manager // Job Description

Join Summit Events, a leading, locally owned and operated Destination Management Company (DMC) in Park City, Salt Lake City, and St. George, UT. We're looking for an experienced event/hospitality professional to join our dynamic team and contribute to our ongoing growth. We pride ourselves on our experienced, dedicated, and fun team culture, which contributed to our many successful events last year.

As Program Manager, you'll lead and manage complex, multi-day event programs, serving as the primary client liaison and a key member of our planning and operations team. You will be responsible for the comprehensive management of diverse event programs, taking into account size, scope, client sensitivity, importance, location and other critical factors. Your duties will include the coordination of all program planning, from pre-sales assistance through final billing and reconciliation, while consistently delivering a high level of customer service. You will work closely with clients to understand their needs and ensure program objectives and outcomes are met.

• Start Date: April/May 2025
• Position Type: Full-time, salary position starting at $69,000 per year; may vary based on experience and skills. Health, Dental and Vision benefits available
• Reports to: Director of Operations
• Primary Territory: Office is located in Park City, with programs primarily in the Park City and Salt Lake City areas

Essential Duties and Responsibilities

• Plan and oversee operation of multiple client programs and events for Summit Events
• Complete project timelines; establish a workflow schedule, facilitate prompt and accurate handling of all program details
• Liaise between the client and vendors as it relates to all aspects of the event, including food and beverage, activities, transportation, décor, entertainment and more
• Day-to-day client contact; work closely with client to ensure program objectives are well executed in a proactive and strategic manner
• Manage overall program budget, program profitability, client invoices and initiate supplier payments
• Manage and negotiate some third-party contracts
• Coordinate all program details and produce an event résumé/BEO that outlines all program specifics and requirements
• Work closely with Sales team to ensure a seamless transition to program operations
• Utilize business process management system to manage program from sales turnover meeting to final bill reconciliation
• Will be asked to work some nights and weekends based on the event/program schedule. Some travel opportunities may be made available
• Will be asked to assist with administrative tasks that include but are not limited to client invoicing, estimated costings, proposal development, courtesy holds and some miscellaneous office administrative duties
• Occasional site inspections and onsite operational presence outside of regular business hours
• Support the collective operational efforts of Summit Events
• Performs other related duties as directed

Skills, Experience & Qualifications                                                                           

• Experience in hospitality, meeting management and event planning or related fields
• Ability to manage multiple program and event budgets
• Experience in effectively handling multiple projects/demands simultaneously
• Strong organizational and administrative skills
• Advanced oral and written skills required
• Proficient in Microsoft 365, Google Workspace, Dropbox, Deputy and other sales software and databases
• Help develop and maintain strategic partnerships with existing Summit Events clients, company affiliations, associations, local businesses and visitor/chamber bureaus
• Attempts made with each client or potential client to promote the DMC Network with a goal toward lead generation amongst our network of DMCs
• Ability to work flexible hours, including nights and weekends
• Valid driver’s license, cell phone and personal vehicle

Program Manager Must Possess and Continually Refine the Following Skills

• Time management and effective communication with team members, clients, vendors and industry partners with a high level of tact and diplomacy
• Excellent written and verbal skills required to produce clear communications
• Ability to manage and organize projects from inception to completion resulting in the execution of successful events
• Ability to identify new business opportunities
• A strong ability and willingness to work in a team environment

To Apply

• To apply, please send your résumé and cover letter to Rob Walsh at RobW@summitdmc.com with “Program Manager Job Opening” in the subject line.