What are the responsibilities and job description for the Account Manager position at Summit Financial Group, Inc.?
JOB SUMMARY / ORGANIZATIONAL IMPACT :
The Account Manager, Retirement Plans (“AM”) reports directly to the President and provides support for the Investment division. This position will primarily be responsible for maintaining professional working relationships with a team of retirement plan professionals and ensure an outstanding level of customer service to clients. The AM will serve as liaison between clients, financial service providers, and third-party administrators. The AM must be a subject matter expert and make certain clients’ needs are met in a timely manner. The AM must be willing to assume full responsibility of client retention. Problem solving skills and time management are crucial components for the AM.
RESPONSIBILITIES / ESSENTIAL FUNCTIONS :
- Work diligently with clients, plan participants, financial service providers, and third-party administrators on a day-to-day basis. Follow up on and limit outstanding issues with clients and participants. Provide timely resolutions to clients and escalate issues to leadership, when appropriate.
- Prepare documentation for participant enrollment and education meetings including fulfillment of material requirements from vendors, and coordination of client meeting dates and times.
- Conduct individual enrollment meetings for plan participants.
- Respond professionally and efficiently to incoming service requests from individual plan participants and individual wealth management clients.
- Communicate with individual plan participants and plan administrators regarding rollovers, distributions, asset transfers, and other general questions regarding retirement plans.
- Provide advisory support to plan participants, plan sponsors and wealth management clients and prospects.
- Educate, monitor, and service wealth management clients.
- Record in Summit’s CRM system all client data and activities including phone calls, emails and other correspondence, tasks, and appointments.
- Stay current with market trends and events, economic updates and financial industry regulations.
- Actively stay informed of products, plans, legislative and regulatory changes through industry communications, meetings, webinars and continuing education.
- Recognize areas of weakness, provide suggestions, and update documentation for process improvement.
- Perform general and administrative duties as assigned.
EXPERIENCE :
EDUCATION REQUIRED :
CERTIFICATIONS :
