What are the responsibilities and job description for the Service Administrator position at Summit Handling Systems, Inc.?
Summit Handling Systems, Inc is an award-winning, privately owned third generation family business with a 70 year presence in the Northeast. An 'essential' company in the nation's supply chain, we sell, service and rent forklifts and related materials handling equipment from 5 locations, employing over 180 people, and still growing. Look at us at www.summithandling.com.
Summit Handling Systems, Inc. is seeking a dedicated Service Administrator to provide essential administrative support to our Service Department. This role involves coordinating service requests, maintaining accurate records, and supporting the Service Manager in daily operations.
Salary Range : 22-27 per hour.
General Duties and Responsibilities :
- Process technicians' timecards accurately and promptly.
- Manage Work in Process (WIP) and ensure timely updates.
- Organize and maintain service department paperwork, ensuring proper filing and accessibility.
- Prepare and send invoices for completed work orders while maintaining service records and customer details.
- Create and manage maintenance contracts.
- Monitor and track preventive maintenance (PMs).
- Handle service calls via phone and email professionally.
- Provide administrative support to the Service Manager and team.
- Assist with special projects as needed.
- Manage office supplies inventory.
Education and Qualifications
Summit Handling Systems is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Pay Range
22-$27 USD
Salary : $22 - $27
