What are the responsibilities and job description for the Catering and Events Sales Manager at Residence Inn Raleigh Downtown position at Summit Hospitality Incorporated?
Job Description
Job Description
Description : Position Summary :
The Catering Sales Manager (CSM) for the Residence Inn Downtown is an important key to the hotel’s success. The CSM will develop and foster group catering and dining business through direct sales efforts, marketing, and tours of hotel for meetings and events to meet and / or exceed sales and revenue goals. The CSM’s purpose is to generate top line catering revenue, build / strengthen client relationships, and provide service excellence.
Requirements :
Overall Responsibilities :
- The expectation of this position requires a minimum 40-hour work week which includes weekends / evenings (Saturday and / or Sunday).
- Handle inquiry calls, solicit, negotiate, and confirm new and repeat catering and group dining business through mining new & existing accounts, lead follow-up, telemarketing, blitzes, referrals, prospecting, etc.
- Monitor all direct and indirect lead channels responding appropriately and timely to all catering and group dining leads.
- Schedule site visits and giving assistance to any walk-in clients providing them an informative and positive experience.
- Hotel-client liaison ensuring customer satisfaction with every event.
- Follow the established sales process standards and policies.
- Plan, up-sell, and coordinate function details with client to include space requirements, meeting / event times, equipment, audio visual, menus, and billing, etc.
- Prepare and execute sales / catering contracts, banquet event orders, and group resumes to ensure quality product delivery and customer satisfaction.
- Create and distribute effective internal and external communication between client, sales, food & beverage, and hotel operations (written and verbal).
- Develop and implement creative sales strategy by analyzing historical, current, and future hotel / market / account trends.
- Develop and continually enhance relationships with key corporate, business and travel industry accounts.
- Maintain accurate, legible records and files consistent with established sales and catering systems.
- Participate in training, tradeshows, community, industry, and professional organizations to maintain high visibility in support of the achievement of sales and revenue goals.
- Perform special projects and other responsibilities as assigned.
- Advocate service excellence, professionalism, teamwork, and an environment to have fun, learn and succeed.
- Responsible for conducting weekly / daily Banquet Event Order meetings with department heads.
- Attend weekly staff meetings and provide update on business.
- Work effectively with a sense of urgency and focus.
Skills and Abilities :
Work Environment : Hotel | Office
Travel : Local travel
Schedule : Mixture of Weekday and Weekends (based on catering events & booking demand)
Reports To : Sr. Catering Manager with a dotted line to Director of Sales
Summit Hospitality Group is an Equal Opportunity Employer.
Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older.
