Inside Sales and Group Coordinator at the AC Hotel Raleigh Downtown

SUMMIT HOSPITALITY GROUP: INSIDE SALES & GROUP COORDINATOR

SUMMARY: The Inside Sales & Group Coordinator for the AC Hotel Raleigh Downtown is responsible for the inside group sales effort and assisting the sales and operations teams to ensure that all pre-event, event and post-event phases of group events are executed and communicated appropriately. Capture, qualify and close all new and past group leads driven through property, brand or 3rd party that drive top line revenues, market share and profitability to the portfolio of hotels within the market. In property liaison that is the primary contact for the event planner. Advocate and participate in the seamless communication between sales and operations to ensure the success of the sales efforts and customer satisfaction.

SCOPE OF THE ROLE:

• The expectation of this position requires a minimum 40-hour work week which includes weekends/evenings (Saturday and/or Sunday).
• Tactical and timely execution of hotel and market sales initiatives through group strategies
• Responsible for pre-event, event, and post-event planning, communicating, and executing
• Leverage our business and community relationships and drive group revenues into our portfolio of hotels
• Reactive sales efforts to maximize business opportunities and revenue
• Provide a comprehensive business partnership with our customers to drive loyalty, increase market share, and focus on customer experience
• Performance accountability though goal and activity achievement

JOB RESPONSIBILITIES AND DUTIES:

• Monitor, qualify and respond urgently to all group business inquiries
• Re-solicit all past groups for re-booking opportunities
• Effectively manage the turnover process for all group bookings to the properties
• Conduct site tours for wedding groups, blitzes, customer events and participate in trade shows
• Responsible for attending all BEO meetings to include F&B Manager & Chef. Responsible for leading Resume meetings to include AGM, GSM, and any Front Desk Supervisors.
• Responsible for entering in rooming list or client requested reservations
• Responsible for ensuring that a method of payment is collected, entered into the PMS system, and authorized prior to the event
• Responsible for posting & verifying all charges on group billing prior to sending to the customer
• Responsible for distributing all banquet event orders by the direction of the Catering Sales Manager
• Responsible for communicating any changes, additions, cancellations to the sales, revenue management and operations teams
• Accurate tracking and account data entry into Customer Relationship Management system (CRM/Delphi)
• Be knowledgeable about brand sales initiative, strategies, trainings, and systems
• Participate in community events, associations, and organizations to promote our company’s community presents
• Participate in assigned corporate and brand sales training
• Complete an annual self-performance appraisals
• Communicate professionally, clearly, and concisely in all written and verbal communication

• Previous hotel experience; preferred Marriott
• Possesses excellent guest service skills
• Highly organized and efficient; requires minimal oversight
• Excellent written and verbal communication skills
• Track record of effective communication skills amongst team members and different departments
• Working knowledge of Microsoft Word, Excel, and Outlook
• Strong work ethic; must lead by example
• Ability to prepare, audit and understand hotel banquet event orders, group actual reports and agreements
• F&B experience is a plus
• CRM system experience (i.e.: Hotel Sales Pro, Delphi) is a plus
• College degree or equivalent in Hospitality Management preferred
• Strong interest in further hospitality career development

REPORTS TO:

• Director of Sales

WORK ENVIRONMENT:

• Flexible work schedule
• Ability to lift 50 lbs.
• Walking, sitting, standing, and bending/reaching for extended periods of time