AVP - Loan Operations

Summary

Responsible for leading all functions in the loan operation areas. Responsible for establishing and meeting performance standards, supervising staff, leading development and improvement of processes and services, and developing, implementing and managing cost effective delivery channels that meet and exceed members’ expectations and internal service level agreements.  Develop departmental goals that support Summit Credit Union’s organizational strategies.

Expected Outcomes

• Assures high level of member satisfaction as evidenced in NPS score.
• Member’s loan needs are achieved in a timely manner.
• Process improvements are implemented to create efficiencies.
• Department operates within assigned budget.
• Compliance is met in all areas of loan operations.
• Cross collaboration with other Summit leaders.

Capability Requirements

• Bachelor’s degree in business or related field or applicable experience.
• Must have or be able to attain a Nationwide Mortgage Licensing System (NMLS) number.
• Must have seven years of lending experience in high volume retail environment.
• Must have a minimum of five years of recent supervisory experience.
• Knowledge of investor programs and requirements.
• Excellent oral and written communication skills.
• Ability to interpret regulations and guidelines and manage to compliance.
• Ability to work under pressure while maintaining professionalism and courtesy. Ability to effectively coach staff through high pressure situations, and to provide constructive feedback.
• Ability to work in a multi-task, time sensitive environment, where deadlines are critical.
• Demonstrated strong detail orientation.
• Demonstrated ability to lead and guide a team in a fast-paced environment.
• Able to keep pace with and manage through change.
• Automated lending systems experience.
• Experience creating reports and analyzing data.
• Able to troubleshoot and find solutions to problems.
• Strong working knowledge of Microsoft Excel, Word, Power Point and Outlook.

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all outcomes, responsibilities and qualifications required of employees assigned to this job. 

• Physical Demands of Position:  While performing the duties of this position, the employee is required to sit, stand and walk, use hands and fingers.  The employee occasionally must reach above and below shoulder level, and lift/push/pull and /or carry up to 10 pounds.   

• Environmental/Working Conditions: Works in a typical administrative setting with climate control and appropriate lighting. Travel to branches requires exposure to outdoor and traffic conditions. 

• Equipment Used:  Variety of office equipment (telephone, printer, pc, mobile devices, etc). 

 At Summit Credit Union, we are committed to providing Equal Employment Opportunity regardless of race, color, religion, sex, age, national origin, disability, military and veteran status, sexual orientation, gender identity, marital status or any other characteristic protected by local, state, or federal law.  We embrace diversity and believe that inclusion is critical to our success as a credit union.  Different makes us better.  Employment decisions are made based on qualifications, merit, and business need.