Loan Operations Representative

Description

PremierBank is a full-service community bank dedicated to providing a wide range of high-quality banking services delivered in a personalized and friendly manner. We are a true community bank with the goal of focusing always on our customer relationships and serving as a trusted financial resource for the communities that we serve.

Understanding that our employees are our most valuable resource, we are committed to providing career development opportunities, competitive compensation, and generous benefits to our entire workforce. As an organization, we encourage open communication in an environment of mutual respect, where hard work is rewarded, and a professional but informal atmosphere is valued within the workplace.

We currently have a career opportunity for a full-time Loan Operations Representative to join our Loan Processing team at our Fort Atkinson location.

Position Summary:

The Loan Processor plays a critical role in ensuring the accuracy and completeness of loan-related documents in compliance with company policies, procedures, and regulatory requirements. This position involves a variety of responsibilities, including loan processing and documentation, secondary market document preparation, communication with internal and external stakeholders, and maintaining accurate loan data within our system.

In accordance with Bank policies and procedures and regulatory requirements, performs a variety of operational and administrative tasks including but not limited to:

1. Gather and organize documentation necessary for loan preparation and processing, including money orders and required loan tickets. Handle loan-related correspondence, ensuring accurate entry of information into the system and maintaining the quality of work.

2. Handle large and/or complicated commercial loan documentation, including SBA, WHEDA, and loan participations (bought and sold). Prepare and process documents for secondary market transactions, including liaising with other mortgage companies and government programs. Understand contractual obligations and conduct all required bookings and follow-up reporting.

3. Balance monthly reports for real estate and commercial specialized loans.

4. Service a range of loans including installment, consumer, mortgage, and small commercial loans. Set up files, prepare documentation, accept and record payments, and calculate interest and rebates. Keep loan records updated, manage insurance, tax, financial statements, and documentation.

5. Treat people with respect, keep commitments, inspire the trust of others, work with integrity and ethically, uphold organizational values, and accept responsibility for own actions.

6. Follow policies and procedures, complete administrative tasks correctly and on time, support the Bank’s goals and values, and benefit the bank through outside activities.

Requirements

Requirements include but are not limited to:

• High School diploma, Associate degree preferred
• 1-3 years in financial services related function – may substitute education in lieu of experience
• Excellent research, analytical and problem-solving skills
• Highly organized and capable of dealing with multiple duties/projects simultaneously
• Strong written and oral communication skills
• Detail oriented
• Self-starter with ability to work independently
• Ability to work with and hold to strict deadlines
• Excellent teamwork, interpersonal skills
• Provides exceptional customer service by effectively communicating with all internal and external customers.
• Intermediate proficiency in Microsoft office suite, particularly Excel
• Knowledge of Navigator core system is a plus
• Must be able to organize work, balance multiple priorities, and manage a variety of projects in a fast-paced, flexible work environment. Ability to handle a high volume of work with frequent interruptions and tight and often changing deadlines; demonstrate adaptability by adjusting priorities quickly to meet changing demands

Required Skills and Experience:

· Must have a high school diploma or equivalent.

· Three years of loan processing experience minimum.

· Ability to interact collaboratively with a positive attitude to establish and maintain effective working relationships.

· Must have basic to intermediate proficiency in the use of Microsoft Office products and standard office equipment, experience in loan operating systems are preferred.

· Must possess excellent oral and written communication skills, problem solving skills, organizational skills and the ability to work independently.

· Provides exceptional customer service by effectively communicating with all internal and external customers.

· Must be able to organize work, balance multiple priorities, and manage a variety of projects in a fast-paced, flexible work environment. Ability to handle a high volume of work with frequent interruptions and tight and often changing deadlines; demonstrate adaptability by adjusting priorities quickly to meet changing demands.

· Strong attention to detail, quality orientation, and technical aptitude.

· Must have the ability to use independent judgment and discretion in various situations while maintaining a high degree of confidentiality.

· Regular work hours are Monday – Friday 8:00 am – 5:00 pm. Variable overtime may be required.

Additionally, the RIGHT candidate will have personal values that align with the core values we live by:

• Intentionally Customer Focused
• Collaborative
• Integrity. Professionalism. Respect. In ALL we do.
• Accountability
• Community Minded

We offer a great team environment, competitive salary and an excellent benefit package which includes, medical, dental, vision, life, short-term and long-term disability insurance, 401k (Roth and Traditional), which includes company contributions including match, and generous paid time off!

If you meet these qualifications and are looking for a great opportunity to utilize your talents for a leading organization, apply now!

PremierBank is an affirmative action and equal opportunity employer and adheres to EEO Guidelines to offer employment without regard to race, color, religion, marital status, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability, veteran status, or any other basis. All qualified applicants will receive equal consideration for employment.