What are the responsibilities and job description for the Service Advisor Assistant position at Summit Place Kia East?
Summit Place KIA is growing and we are looking for a first-class Automotive Service Advisor Assistant for our dealerships in the greater Detroit area - we have locations in Oakland and Macomb county. We are looking for dedicated team players with a winning attitude and service experience who have a passion to help. If you're looking to grow your career in a dynamic environment then we want to hear from you!
The Service Advisor Assistant is responsible for:
- Outstanding customer service!
- Build trust and respect with customers, listen and repeat back
- Use active listening to engage and understand their vehicle issues and concerns
- Create repair orders and clearly communicate vehicle needs to service technicians
- Communicate vehicle diagnoses and maintenance needs to customers and ability to advise and sell needed work
- Follow up, keeping customer updated on their vehicles throughout the repair process
- Interact with customers, vendors, and technicians in a professional manner at all times
- Maintain a clean, safe, and professional Service Lane and Lounge
- Answer phones promptly throughout the day
- Be helpful & accommodating (scheduling and transportation)
- Prominently display current promotions
- Greet customers promptly and enthusiastically at their vehicle
Qualifications
- Experience advising automotive service customers and developing relationships with new and existing customers required.
- Dealertrack experience very helpful.
Benefits (after 90 days of employment):
- Medical & Dental Insurance
- Voluntary Vision Insurance
- Company Paid Life Insurance
- Voluntary Life and Short Term Disability
- Paid Vacation and Holiday
- 401(k) with Matching (after 1 year of employment)
- Employee Assistance Program
- Professional Development Assistance
- Employee Discount
- Referral Program
You should be working at KIA, Summit Place KIA!