Supervisor of Measurement & Regulation

Join our Growing Team and see why Summit Utilities, Inc was named as one of the Fastest Growing Denver Area Private Companies 2019 and 2020; Best Places to Work in Maine 2019, 2020, 2021, 2022 and 2023; and Best Places to Work in Arkansas 2020 and 2023, Oklahoma 2022 and 2023 and Missouri 2023. Summit was also recently named one of Forbes 2023 America’s Best Small Employers.

Summit is a growing natural gas utility company providing safe, reliable and clean burning natural gas service to homes and businesses in Arkansas, Colorado, Maine, Missouri and Oklahoma. Being part of the Summit team means embracing excellence, diversity and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers and the communities where we live. We aim to bring warmth and energy to everything we do.

We have an exciting opportunity open for a Supervisor of Measurement and Regulation in Maumelle or Fort Smith, AR.

 POSITION SUMMARY: 

  The Supervisor, Measurement and Regulation is responsible for overseeing the team of field technicians that maintain SME knowledge of commercial meters, regulators, and associated equipment to support and deliver safe and reliable natural gas to the communities we serve. This role collaborates directly and daily with operations across a geographical area to maintain gas flows and keep our equipment in compliance with state and federal code. The supervisor is also responsible for maintaining a team and conducting management responsibilities in accordance with the company's policies and applicable laws, including hiring, determining department procedures, assigning and directing work, providing training, appraising performance, rewarding and providing corrective action when needed, resolving employee issues, and administering the department budget.

PRIMARY DUTIES AND RESPONSIBILITIES 

• Collaborate daily with field operations to deliver safe and reliable natural gas to the communities we serve. 
• Oversee the team of field technicians responsible for maintaining and testing commercial meters and regulators.
• Ensure that field tests, calibrations, and repairs on meters, city gate stations, pressure regulating stations, and related equipment are performed accurately and efficiently.
• Supervise the installation, testing, calibration, and repair of equipment including but not limited to: recording instruments such as mechanical volume integrating gauges, electronic pressure recorders, electronic correctors, base pressure gauges, recording thermometers, and various electronic equipment supported by a laptop computer.
• Collaborate daily with other departments within the measurement group to support the company's needs and requests regarding field-generated data.
• Supports the measurement field operations team by performing QA/QC of the back-office paperwork and making sure no orders in SAP or Company systems are missing.
• Works closely with the Measurement Manager as business co-lead of measurement department programs, including but not limited to: FlowCal, Testit, MIS.
• Supports the following programs that utilize measurement data: Autosol, eLynx, Quorum, SAP, Cayenta, Meter and Regulator App, LUFG, Meter proving software (MIS, Dresser), etc.
• Supports and collaborates with other departments as needed to resolve odorant/odorizer issues, installation and troubleshooting SCADA equipment, assisting with engineering recommendations, and assisting with alternative fuel source deployment (CNG).  
• Oversee the relevant measurement data imports and exports in systems such as SAP.
• Identify and implement measurement enhancement initiatives.
• Attends measurement conferences to maintain and develop subject matter expertise in M&R field operations for SUI.
• Evaluates and monitors quality, quantity, and timeliness of output of the group's work.
• Interviews, selects, evaluates, resolves conflicts with employees assigned to them.
• Conducts performance evaluations, develops employees, administers constructive feedback, provides employee guidance, counsels, and maintains proper documentation, as necessary.
• Monitors and identifies training and development needs for employees, while planning, budgeting, and facilitating these needs.
• Plans, budgets, monitors, controls, and reports on expenditures in areas of responsibility.
• Communicates corporate and departmental goals, promotes, and facilitates goal setting and monitors goal progress.
• Ensures that safety meetings are effective and held regularly, monitors safety performance of work group.
• Coach and develop M&R team ensuring desired individual performance and safety performance to maintain a cohesive work environment.
• Maintains knowledge of and adherence to Company, safety, and departmental policies.
• Reviews and analyzes workflow processes/procedures to ensure efficiency, accuracy, and timeliness.
• Prepare oral and written reports and presentations as required.
• Resolves customer complaints in a timely and constructive manner.
• Assesses utilization and cost effectiveness of inventory management practices and ensures adequate equipment inventory is maintained.
• Determines administrative needs and manages time administration functions.
• Investigates and responds to various internal inquiries generated by claims, customer service, and regulatory complaints.

SECONDARY DUTIES AND RESPONSIBILITIES

• Other duties as assigned by Manager, Measurement.

POSITION QUALIFICATIONS

EDUCATION AND WORK EXPERIENCE

• Bachelor’s degree or 8 years of industry experience
• Minimum of 3 years of natural gas distribution experience

Preferred Education and Work Experience

• Gas Measurement and Regulation field work experience.
• Backoffice work handling ERP data or overseeing compliance programs and data. 
• Degree in electronics, engineering or business.

KNOWLEDGE, SKILLS, ABILITIES

• Strong leadership and management skills demonstrated by using appropriate interpersonal styles and methods to guide individuals or groups toward goal achievement.
• Excellent attention to detail
• Must be able to work independently and can resolve problems without a great deal of direction
• Good interpersonal skills to ensure professional representation of the company
• Able to communicate advice, instructions, requirements, and reports on matters pertaining to performance improvement to operating management in a professional and courteous manner.
• Able to work under limited supervision and consistently uses initiative and good judgment to complete assigned tasks.
• Able to demonstrate knowledge of terms and conditions related to service order commitments and compliance with applicable laws and regulations, the Company’s Ethics and Compliance Code, and other Company policies and procedures.
• Able to demonstrate respect for all individuals and adhere to the Company’s values and business practices.
• Able to utilize personal computer software proficiently, SAP, SAP reporting tools, electronic mail, spreadsheets, word processing and presentation software.
• Prepares and maintains user manuals and coordinates training to aid personnel in using the meter shop equipment.
• Must have knowledge of safe work practices associated with field and lone worker activities. 

Summit offers competitive pay and medical/dental/vision and other benefits that provide flexibility, choice, and support to our employees when they need it most. We understand that home and family are essential pieces of your life, and our benefits are designed to support you both at work and at home. 

Summit Utilities, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with disability.