What are the responsibilities and job description for the Admission Navigator Supervisor position at SummitStone Health Partners?
Overview
An Admission Navigator Supervisor is needed to help us in our endeavor to build the healthiest community in the nation … one person at a time.
The Mission:
At SummitStone Health Partners, we strive to foster trust, empower recovery, and inspire hope to strengthen and enrich our Northern Colorado community.
We need your help to make this vision a reality.
We are building a team who believes in providing crucial services at crucial times, helping the people in our community at their most vulnerable — particularly those who are often overlooked and underserved.
We Embrace Our Diversity
Come As You Are:
A core value here at SummitStone.
We want you to be your authentic self while at work, so we welcome and actively seek team members of different backgrounds, identities and experiences. SummitStone is committed to fostering a diverse and inclusive environment, honoring each individual's whole-self by embracing differences in race, ethnicity, ability, age, gender, sexual orientation, spiritual beliefs, socioeconomic status, language and the inherent intersections of many different identities. We invite everyone to share our journey and are proudly an equal opportunity employer.
Experiences and Backgrounds We Look For
If this sounds like your calling, then we want to help you succeed, grow, and thrive at SummitStone.
- Location: Larimer County, CO
- Status: Full-time, 40/hrs. week
What You’ll Do:
Responsible for overseeing day-to-day operations of SummitStone clinics to ensure the successful delivery of administrative, clinical, and medical service lines. The Admissions Navigator Supervisor provides leadership and development opportunities for operations team members and serves as a resource and role model for all staff members. This position can be located at any one of our SummitStone clinic locations and may be required to provide support at different locations on an as needed basis. This role will also be required to provide support to in-person, hybrid, and community-based teams. This position will demonstrate a commitment and provide leadership for Summitstone Health Partner’s values by delivering visionary and operational leadership while fostering trust, collaboration, and a diverse and inclusive environment.
Duties include, but are not limited to:
- Manages Access clinician’s EPIC scheduling templates.
- Provides monthly admin staff check-ins (or more as needed).
- Attends and actively participates in OP operations supervisor meetings.
- Oversees and manages admin schedule to ensure coverage for: referral coordinator, admission navigators, access center, intake scheduling.
- Facilitates monthly access admin team meetings.
- Manages access admin time off requests.
- Works closely with Access Manager, OP operations supervisors, and other leadership to create/adjust workflows.
- Point person and trainer for all access operational support including: access center (incoming calls for the agency) intake scheduling, VSDA, intake outreach calls, insurance verification, intake paperwork completion, external referrals, DocuSign, uploading documents to EMR, post intake scheduling, CRM, post intake paper work tracking, FA cleared and scheduling work queue, SDA Attending spreadsheet, MPRs.
- Involved in brainstorming and problem-solving barriers in Client’s access to care: Communicates with Operations Supervisors, community based/ forensic operations supervisors, Longview operations and Care Coordinators to identify areas to improve the client experience and adjusts workflows as needed.
- Collects and tracks intake reporting numbers.
- Assists in training access clinicians on operational tasks as needed (DocuSign, scheduling, intake paperwork).
- Attends ASK leadership training.
- Creates new hire schedule and coordinates training with new team members.
- Coordinates last two weeks of employment when team member resigns- ensuring all notes are completed, in basket is cleared out, out of offices replies are in place, and all SHP equipment is returned.
- Recognizes/celebrates admin team milestones and birthdays.
- Triages client’s complaints/concerns as needed.
- Attends and participates in interview process for access admin applicants.
Required:
- High school diploma or completion of G.E.D. required.
- More than two years of experience in a related position in healthcare or behavioral healthcare operations required.
- More than one year of experience providing direct supervision to staff or overseeing a team required.
Preferred:
- More than three years of experience in a customer-service or client-facing position preferred.
- Experience with high acuity care, highly desirable.
- Bilingual/bi-cultural preferred
Start With Yes
At SummitStone, we show up not only for our clients, but for our staff as well. You will be joining a team of committed professionals who believe in the power of starting with “yes” — where an unparalleled level of teamwork and support can solve any challenge.
We believe that people can and do recover, but we also know that they can’t always do it on their own. That’s where you come in. If you have any or all of these qualities, we want you to consider us for your next career move:
- You believe in being a voice for behavioral health in Northern Colorado
- You embrace equity for your clients, teammates, and partners
- Collaboration and creativity are crucial to helping you solve problems
- You show up as your genuine self to help guide others through their toughest times
- Through continuous curiosity, exploration, and reflection, you’re eager to adapt and learn
Total Rewards
The typical hiring range for this position is $24.00 to 28.80 per hour, based on relevant years of experience.
Benefits
We know that most people aren’t just searching for a job, they’re searching for a career.
But more than that, they’re searching for a sense of belonging and purpose. Whether you’re at the start of your journey or you already know where you want to be, you will have access to a level of support and teamwork that is uncommon in the field of behavioral health today.
Along with that, positions are eligible* for range of benefits including:
Time that you deserve for a balanced life
- Flextime Scheduling
- Paid Time Off (PTO)
- Ten paid holidays, including one floating holiday
- Extended Leave Bank (ELB)
Financial benefits
- 403(b) Retirement Plan with an employer match
- Referral Bonus available for employee who refer new hires
- Ongoing support for learning and development, including reimbursement and supervision for license and certification
Health, Medical, and Wellness
- Medical Insurance
- Dental & Vision Insurance
- Life Insurance and Long-Term Disability (LTD)
- Malpractice Insurance
- Option to participate in Employee Resource Groups
Based on working 20 hours per week
Reach Out
SummitStone will provide persons with disabilities reasonable accommodations. If reasonable accommodation is needed to participate in the job application or selection process, please let your recruiter know.
Questions? Please email us at hiring@summitstonehealth.org.
Salary : $24 - $29
