Salon Manager

Overview

Sumptuous Locks is a Natural Hair salon that specializes in locking hair. Our approach holistic: good health is good hair. We provide a wealth of services for Sisterlocks™, microlocs, instant locs, interlocs, traditional locs, and Natural Hair.

We are a growing salon and currently seeking a Salon Manager to serve as an integral part of our team.

If you have the natural ability to:

·       Make others smile

·       Address and resolving customer concerns

·       Multi-task like ninja

We want to hear from you!

Responsibilities

• Monitoring the calendar of appointments, meetings, and events
• Organizing and updating key documents
• Recruit, interview, hire, and train new staff on policies, procedures, and expectations
  • Includes executing on onboarding, offboarding processes
• Creating and implementing administrative systems and procedures that ensures the organization and success of Sumptuous Locks

·       Troubleshoot any reservation system issues, make changes to Client Profiles, optimize appointments to fit business needs, and check notes to ensure clients’ needs are met

·       Ensure client information is entered with accuracy and timeliness.

·       Rebook appointments during check out while addressing the client by name.

·       Optimize and maximize appointments with the reservation system and ensure timely communication with Customer Service team.

• Lead supervisorial and team meetings
• Manage the opening/closing of the salon each day
• Maintaining cleanliness of the highest standards
• Manage employee and client schedules (knowledge of GenBooks a big plus)

·       Organize and execute shop flow between Clients and staff in a positive manner.

·       Serve as subject matter expert in reservation system.

• Inventory management and ordering of salon supplies
• Coach stylists on consultations with clients
• Promote retail products
• Help manage revenue objectives and staff goals
• Daily content uploads to social media and engagement with clients on reviews
• Constant interaction with clients and staff
• Researching new salon technology and developments
• Coordinate special training sessions with staff

Qualifications

• 3-5 years’ experience working for an organization
• High School diploma or GED (required)
• BA / BS in Business Administration or similar degree (preferred)

·       Human resources skills and experience

·       Proficiency in Microsoft Office (Word, Excel, etc.)

·       Experience with Canva and Quickbooks is preferred.

·       Retail experience is also preferred.

·       Familiar with social media platforms (Facebook, Twitter, LinkedIn, and Instagram)

·       Excellent client relationship skills including, but not limited to the ability to clearly and effectively communicate, problem-solve, multi-task, and take direction

·       Candidate must have high standards of professionalism, be dependable, take pride in his or her work, and can work in fast-paced environment.

·       Formal stylist certification is a plus