What are the responsibilities and job description for the Salon Manager position at Valery Joseph Salon?
General Manager - Valery Joseph Salon - Madison Avenue Location
Valery Joseph Salon is a premier hair brand with Salon locations in New York City, Miami, and Bridgehampton.
Renowned for catering to a high-end, discerning clientele, we provide top- tier beauty services and a unique, exclusive experience.
We take pride in our ability to anticipate, meet, and exceed our clients’ expectations on all levels, including service availability, flexible scheduling, and the capacity to adapt to an ever-
changing environment.
The Manager position at Valery Joseph Salon represents a prestigious career opportunity with significant responsibility. The ideal candidate will be dedicated, loyal and possess a strong work ethic.
The manager will serve as the owner’s right hand, independently managing
a team of over 40 employees across all Salons, including front desk staff, beauty technicians, and support personnel.
Daily, the salon serves approximately 150 to 250 clients, many of whom have been with us for years and expect warm, personalized service.
It is essential that we maintain our high standards of customer service while delivering an exceptional experience. A substantial portion of our team has been with the Salon for over a decade, creating a strong culture. Our low turnover rate is a testament to our supportive environment, and this is the first time a manager position has been available since the salon opened over 20 years ago.
The right individual will possess the following:
- Availability
- Dedication
- Passion for working with people from all walks of life
- Talent for management
- Strong organizational skills
- Gift for remembering people & situations
- Ability to anticipate
- Ability to work well in a high pressure environment.
- Ability to adapt fast and elegantly to constant changes.
- Critical thinking skills
- Ability to understand and integrate constructive criticism.
- A can-do attitude
The manager’s responsibilities cover:
- Leadership – Leading a team of professionals across the organization to:
- inspire the team
- lead by example
- ensure continued success
- continue to implement the strategy
- maintain the culture despite a growing organization across different venues
- implement and propose new growth strategies
- Communication – Articulate, empathetic, and concise communication to all staff and leadership team on information that may include strategy, policy, culture, etc.
- Planning – Creating plans to deliver individual and/or team development.
- Scheduling – This ability to plan, manage, and change schedules on short notice is critical. These changes happen across both short and long term plans.
- Presence – Maintaining location presence and accessibility for clients and team members. Setting examples for punctuality, professionalism, and cultural sensitivity
- Support – Maintain an open-door policy with staff and clients to ensure communication channels are open, showing care for any matter, big or small, and offering care and resolution in accordance.
- Operational Oversight – Know all procedures for day-to-day operations of the front-of-house and supervise daily execution.
- Problem-Solving – Work closely with the front desk to solve problems, avoid situations, anticipate needs, and prepare solutions for different scenarios.
- Prioritize – Know how to prioritize different tasks and assignments based on the salon schedules, staff, and needs.
- Approve/Deny – Time-off requests based on salon needs and scheduling.
- Hiring & Training – Responsible for meeting growing demand by recruiting, training, onboarding, and setting up talent for front-of-house staff to ensure successful employment.
- Coaching – Coach employees to improve and maximize performance, commitment, quality, and customer service.
- Staff Review – Conduct quarterly reviews with staff regarding their goals and progress, identifying weaknesses and strengths and working on these points
- Policy Enforcement – Remember company guidelines and policies and enforce them.
- Product Knowledge – Knowledge of all services and products.
- Business Strategies – Implement strategies to increase revenue and upsell services.
Compensation
$100,000-$125,000(TBD)
- Benefits
- Health, Dental, Vision insurance
- Paid time off
- Paid sick days
- Performance based bonus structure
Salary : $100,000 - $125,000