What are the responsibilities and job description for the Software Support Specialist - QA position at SUMURI?
Job Title: Software Support Specialist - QA
Work Location: U.S. (Delaware) Location On-Site
Division/Department: SUMURI/SOFTWARE
Reports To: Henry Miller - Director, Software Division
- Full-Time
- Exempt
- Non-Exempt
At SUMURI, you have the opportunity to deliver innovative solutions to today’s complex business issues. SUMURI's forensics, eDiscovery, and DFIR are widely recognized for their in-depth expertise and understanding of sophisticated process frameworks and enabling technologies, along with their commitment to delivering measurable results that help clients build business value. Come grow with us!
We are seeking a detail-oriented Software Support Specialist with a strong background in software testing, documentation, and troubleshooting. This role requires experience in software quality assurance, evaluating new applications, and documenting processes to support internal teams and end users. The ideal candidate will have a keen analytical mindset, the ability to investigate software functionality, and a passion for improving product quality.
Key Responsibilities:
- Conduct functional and regression testing on software applications, documenting and reporting findings.
- Develop, maintain, and execute test plans, ensuring alignment with development timelines.
- Create and update user guides, FAQs, and how-to documentation for software features.
- Analyze and evaluate software behavior to define and document technical requirements.
- Collaborate with development teams to ensure issue tracking systems (e.g., Jira) reflect QA priorities.
- Maintain and organize documentation within Confluence, Zoho Learn, or similar platforms.
- Provide occasional technical support via phone, assisting users with troubleshooting software issues.
Requirements:
- 2–3 years of experience in software quality assurance, software testing, or a similar role.
- Strong ability to assess software applications, define functional requirements, and document findings.
- Experience writing clear, concise user documentation for software products.
- Proven ability to diagnose and troubleshoot software-related issues effectively.
- Familiarity with issue tracking and documentation tools such as Jira, Confluence, or Zoho Learn.
Preferred Qualifications:
- 2–3 years of experience with C and Qt or Swift and Xcode.
- Prior experience providing software technical support over the phone.
- Understanding of software development life cycles and agile methodologies.
This role is ideal for a self-motivated professional who enjoys problem-solving, collaborating with developers, and enhancing software usability through thorough testing and documentation.
Benefits:
401K, Paid Time Off
Job Type: Full-time
Expected hours: 40 per week
Benefits:
- 401(k)
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
