Member Services Coordinator

Member Services Coordinator

About the Job

Sun City Texas is an active adult community located in Georgetown, Texas. The community offers extensive amenities to its 17,000 residents including three golf courses, three fitness centers, eight pools, tennis, nature trails, pickleball and much more! In addition to amenities offered by the Community Association, residents can choose from more than 55 clubs and interest groups such as visual arts, photography, woodworking, and gardening. We are currently seeking a full time Member Services Coordinator who will report directly to the Member Services Manager and will be responsible for providing support to the department and the organization by providing excellent customer service to help achieve the goals and objectives of the community association.

Responsibilities include but are not limited to:

· Greets all residents, guests, and customers with exceptional customer service

· Issues ID badges and makes appointments for new residents and renters

· Sells tickets for events, seminars, and trips along with club memberships. Also sells and issues gift certificates, stamps, lanyards, and magnets for badges

· Takes payments for homeowner association dues and other charges

· Helps with the annual sale of golf passes and other events

· Sends and receives faxes, email, and other communications

· Balances cash drawer to the end of day reports

· Accepts and verifies Chartered Club and Neighborhood accounts receivable and accounts payable.

· Assist with clerical, secretarial, and administrative duties as needed to include answering phones, and special projects from time to time as assigned by the Member Service Manager

Qualifications for this position include:

· Minimum High School Diploma or equivalent.

· One or more years of responsible related experience in direct customer service, reception and/or cash handling.

· Excellent analytical, organizational, communication and interpersonal skills

· A strong attention to detail, follow through, confidentiality and data integrity

· 10 keys by touch

· Detail-oriented and accurate

· Strong Microsoft Excel experience required

· Efficient with time management

· Ability to listen and to respond tactfully and ascertain the needs of customers and communicate accurate information concerning processes, policies, and procedures to customers

Sun City Texas Community Association (SCTXCA) offers a complete benefit package for full time employees including medical, dental, vision, short term disability, tuition reimbursement, company paid life insurance and long-term disability, EAP and a 401k plan. SCTXCA is an equal opportunity employer.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off (after a grace period)
• Vision insurance
• Dental insurance

Shift:

• 8 hour shift

Work Location: In person

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Work Location: In person