What are the responsibilities and job description for the District Office Coordinator position at Sun Communities, Inc.?
Are you an office support professional who is looking for a dynamic and growing organization that will both challenge and reward you? Join our team at Sun Communities and help us to build something special! We're looking for a District Office Coordinator to perform routine office/clerical responsibilities for one of our manufactured housing communities. You'll also serve as the face of Sun Communities as you interact with current and prospective residents who come to the office with questions and concerns. This is a great entry-level opportunity to begin a career with us, as you will learn about all facets of the management of your community. We allow you the latitude to make the position your own. Apply today and take your first steps down a rewarding new career path!
OVERVIEW
District Office Coordinators handle the routine office work and administrative responsibilities of the district communities. They are also responsible for assisting with planning and coordinating community events and activities.
JOB DUTIES
- Greet and establish rapport with guests, current and prospective residents; field community comments, suggestions and complaints to manager.
- Perform general administrative functions such as answering phones, typing, copying, faxing, filing, and other duties as assigned.
- Collect and post resident security deposits, fees, rent, inspection, application or other miscellaneous fees; record in proper accounts and issue receipts.
- Complete and reconcile community reports, including accounting, community traffic, and community activity reports. Maintain records and files in accordance with the Operations Manual.
- Assist prospective residents by checking the status of inventory; review listings, show homes, and assist with rental applications at the discretion of manager.
- Maintain petty cash fund, ensuring to record expenditures in proper accounts.
- Prepare and distribute resident and community communications such as rule reminders, violation notices, rent increase letters, delinquency notices, eviction paperwork, lease addendums and renewals.
- Review and code invoices and statements for approval.
- Schedule clubhouse rentals and process rental fees.
- Ensure office supplies are sufficiently stocked; prepare supply orders as necessary.
- Make collection calls for site rental payments as directed; submit bad debt files to collections.
- Process resident move-ins and move-outs.
- Assist with coordinating resident events and activities within the communities.
- Assist with preparing marketing materials including brochures and flyers that pertain to homes for sale, community events, and other community-related information as directed.
- Forward customer service requests to the District Manager in a timely fashion.
- Coordinate with Underwriting to obtain approvals on resident applicants; track all approvals and denials.
- Prepare bank deposit slips and deposit funds as required; make daily bank runs as needed.
- Other duties as assigned.
REQUIREMENTS
- High school diploma or GED
- Minimum 2 years administrative experience
- Valid driver's license
- Strong customer service skills
- Excellent verbal and written communication skills
- Good problem-solving skills
- Professional appearance
- Intermediate to advanced computer proficiency with the ability to use Microsoft Office Suite, email, internet, and provide data entry in a timely and efficient manner
- Previous experience using Yardi, a plus
- Property management office experience, a plus
REWARDING BENEFITS
At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.
- Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family
- Comprehensive Dental Plan
- Vision Plan
- Voluntary Health and Dependent Care Reimbursement Accounts
- Life and Accidental Death and Dismemberment Insurance
- Short and Long-Term Disability Coverage
- 401(k) Plan with Sun matching contribution
- Paid Parental Leave
- Employee Assistance Program
- Identity Theft Insurance
- Legal Assistance Plan
- Pet Insurance
- Tuition Reimbursement program providing financial support to team members who further their formal education
- Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation
- Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
- Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty
