What are the responsibilities and job description for the RV Resort General Manager position at Sun Communities & Sun Outdoors?
Overview
Resort General Managers are responsible for the operations and continued profitability of a Sun Resort & serves as the day to day point of contact for guests & residents. They are responsible for administrative activities, marketing, leasing & sales of sites, property maintenance, financial management, and most importantly resident & guest relations.
JOB DUTIES
At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.
Resort General Managers are responsible for the operations and continued profitability of a Sun Resort & serves as the day to day point of contact for guests & residents. They are responsible for administrative activities, marketing, leasing & sales of sites, property maintenance, financial management, and most importantly resident & guest relations.
JOB DUTIES
- Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
- Adheres to Suns Timekeeping Policy by reviewing, verifying accuracy, approving and submitting direct report(s) time recorded.
- Partners with Team Relations on team member counseling and recommendation of termination when appropriate.
- Conducts team member performance reviews and recommends compensation adjustments.
- Ensures guests & residents receive the highest levels of customer service consistent with Suns Customer Service philosophy
- Monitors, codes & approves all invoices for operating expenses & sales related costs. Maintains petty cash & activity accounts
- Ensures compliance with federal state & local agencies that regulate fair housing laws & resort operations
- Handles emergencies that may arise onsite, adhering to standard operating procedures
- Resolves resident & guest complaints in a timely & professional manner, communicating through a variety of means
- Consults RVP to determine the best course of action in the event a question or situation does not have an established guideline
- Oversees & accounts for balancing of RV income nightly. Signs off on bank deposits and forwards report to Main Office
- Inspects & recommends purchase & renovation of used/repossessed homes
- Manages the rent collection process, including collecting, posting & depositing income from leasing of rental sites. Ensures bad debt is submitted to collections
- Handles delinquencies & approves eviction proceedings while adhering to Suns policies
- Ensures compliance of policies designed to increase team member safety. Submits workers compensation accident & incident reports on a timely basis
- Identifies & prepares sites for Sun Homes models. Coordinates with maintenance team to ensure vacant sites are prepared for home move-ins
- Ensures that overall resort appearance is well maintained & groomed to Suns curb appeal standards
- Reports any deficiencies which would adversely affect the operation of the resort to the RVP.
- Enforces resort rules & regulations
- Assists RVP with preparation of annual operating budget. Provides accurate data to assist in capital expenditure & expansion budget needs
- Reviews monthly property accounting reports & compiles reports for the Accounting team
- Selects, supervises & reviews contractual services
- Assists RVP with developing a marketing strategy & maintaining effective advertising to attract prospective guests
- High School Diploma or GED (Required)
- Bachelor's Degree in (Preferred)
- 2 years property management/resort experience, including 3 years of supervisory experience
- 1 year previous sales and leasing experience
- 6 months experience using Yardi and/or RMS
- General knowledge of maintenance
- Solid negotiation skills
- Ability to thrive in a fast-paced environment
- Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law
- Basic computer proficiency, including email, the internet and Microsoft Office Suite
- Flexibility to respond to resort needs during non-business hours
- Ability to live on-site within the resort (housing provided), if applicable
At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.
- Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family
- Comprehensive Dental Plan
- Vision Plan
- Voluntary Health and Dependent Care Reimbursement Accounts
- Life and Accidental Death and Dismemberment Insurance
- Short and Long-Term Disability Coverage
- 401(k) Plan with Sun matching contribution
- Paid Parental Leave
- Employee Assistance Program
- Identity Theft Insurance
- Legal Assistance Plan
- Pet Insurance
- Tuition Reimbursement program providing financial support to team members who further their formal education
- Vacation RV Site Discounts for team members when visiting Sun Outdoors locations across the nation
- Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
- Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty
