Manager Charter Representatives

About Sun Country Airlines

We’re not your average airline. We’re agile, resilient, and full of unique opportunity. Here, you can grow as part of an ambitious team that safely and collectively supports each other, our travelers, and our community. Together, we're making travel more attainable.

With more than 40 years of Minnesota roots, we're a unique hybrid low-cost carrier offering diverse services including scheduled flights to destinations across the U.S., Canada, Central America, and the Caribbean, as well as charter and cargo operations around the world. At Sun Country, you'll be part of a growing airline, and an enthusiastic team focused on connecting our community with their favorite people and places.

Sun Country Airlines provides the resources and support our employees need to succeed. Besides working at a great and growing company, as a Charter Representatives Manager you’ll enjoy these benefits and more:

• Comprehensive benefit package including dental and vision
• PPO and high deductible health plans
• Health savings accounts (HSA and FSA)
• Dependent Care
• Starting day one free standby and discounted travel privileges for employees, family, & friends
• 401(k) match
• Paid Time Off
• Paid holidays
• Life and AD&D Insurance
• Employee Assistance Program including counseling for employees and their family
• Fitness incentive and Stop Smoking Support

Charter Representatives Manager Overview:

Sun Country Airlines is seeking a Charter Representatives Manager to manage the Charter Representative Program and lead the Charter Rep Analysts, Charter Representatives and Ground Service Representatives. This position will design and build out scheduling, performance expectations, quality control tracking, and other aspects of the charter rep program. In addition, they will collaborate with other SCA departments to ensure travel and training of charter representatives is fulfilled. Collaboration and communication with various departments and customers to ensure efficient and effective operations will be required.

Essential roles and responsibilities of a Charter Representatives Manager:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for building, managing, and maintaining the Charter Representative Program
• Work with Ground Ops and Ground Ops training to schedule initial training for new reps as well as collaborate to update and distribute training materials.
• Manage payments for Charter Contract Representatives.
• Attend and participate in all relevant meetings related to Charter Representatives.
• Lead and identify opportunities for continuous improvement within the charter rep organization.
• Lead, manage, and hold accountable the Charter Representatives and Ground Service Representatives to Sun Country Airlines operational standards.
• Collaborate with Sun Country HR for all Charter Representatives Contractors to address operational needs.
• Collaborate with various SCA departments to optimize efficiency of the Charter Rep program.
• Work with Charter Planning/Sales teams to enhance charter rep communication and defining roles
• Responsible for team performance management, recruiting, work assignment, and ensuring skills and demand is met across the Charter Representative Program.
• Establish and maintain a collaborative environment capitalizing on employee talent, experience and interests.
• Build and retain a high-performing, diverse, and inclusive team of Analysts and Reps.
• Other duties as assigned.

The required qualifications we are looking for in a Charter Representatives Manager include:

• Bachelor’s Degree or 4 years of equivalent work experience
• 4 years of experience working within operations at an airline, preferably charter operations
• 2 years of experience managing, supervising, and mentoring a team with increasing leadership responsibilities
• Strong communication skills, both verbal and written
• Excellent organizational skills, with the ability to multi-task and meet deadlines
• Superior critical thinking, analytical, and problem-solving skills
• Experience demonstrating initiative and handling urgent needs
• Ground Security Coordinator certification

Other Duties:

The above statements are intended to provide a summary of key responsibilities and the anticipated work environment of an accountant. They are not intended to be an all-inclusive listing of job duties. Position expectations may change as the needs, or the requirements of the organization evolve.

AAP/EEO Statement:

It is the policy of Sun Country Airlines to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Sun Country Airlines respects and values every employee’s contribution to our business. We believe that an important part of our strength comes from our people and their array of perspectives.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)