What are the responsibilities and job description for the Customer Service Representative position at SUN DATA SUPPLY INC?

Job Description

Benefits :

Bonuses based on performance
Paid time off
401(k) matching
Insurance : Medical, Dental, Vision
Opportunity for advancement

Job Summary

You will be joining a small team responsible for maintaining our 5-star Google reviews. You will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. If you are articulate, computer savvy, and eager to make customers happy, you are encouraged to apply.

Responsibilities

Receive a high volume of inbound calls, chats and emails

Identify the customers needs, collect relevant information, and provide solutions

Refer to written instructions for a variety of customer service topics

Ensure customer issues are resolved to their complete satisfaction

Document all customer interactions

Qualifications

High school diploma / GED

Previous experience as a Customer Service Representative or in a similar role

Comfortable using computers and Microsoft Office 365

Excellent written and verbal communication skills

Understanding of active listening techniques

Excellent problem-solving ability

Highly organized with the ability to prioritize projects and manage time effectively

Company Culture

Were a diverse, positively minded company that values respect, honesty, accountability, and teamwork. We have a casual atmosphere here in the office, but we do stay focused on our mission.

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What are the responsibilities and job description for the Customer Service Representative position at SUN DATA SUPPLY INC?

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