What are the responsibilities and job description for the Collection Representative position at Sun East Federal Credit Union?
Sun East Federal Credit Union is currently seeking a Collections Representative to join our Collections Team. The Collections Representative is responsible for performing collection of assigned delinquent accounts by telephone, correspondence and email. This person will always put the member and fellow employees first every day, exemplifying Sun East's Mission and Values in all that you do.
The Collections Representative will determine an appropriate plan of action for each delinquent account, i.e., letter and telephone. Contacts members regarding delinquent accounts, including MasterCard and negative balances, and handles all follow-up work related to the member contact. Completes follow-up work for members who have not continued repayment schedule as agreed upon. Completes follow-up work of appropriate reports. Process deferments on qualifying loan products in a timely manner. Conducts all member contact in compliance with the Fair Debt Collection Practice Act and accomplishes the job of collecting in a dignified manner. Performs other related duties as assigned.
This position requires a High School Diploma or equivalent. 1 to 2 years of previous collections experience and familiarity with collection laws and must have good computer skills along with excellent communication skills. This position will require working Monday through Friday 10:00 am to 7:00 pm and is available for 100% remote work depending on your location.
This Collections Representative position earns a competitive wage, depending on experience. We also offer a robust benefits package including medical, dental, vision, a flexible spending account (FSA), a 401(k) plan with company match, life insurance, an interest rate reduction on loans, and employee discounts on things such as movie tickets, theme parks and local events. If this sounds like the opportunity that you've been looking for, apply now!
Please be advised that credit, criminal, employment, and education background checks are conducted on potential candidates. A post-offer, pre-employment drug test is also conducted.
About Sun East Federal Credit Union
Headquartered in Aston, PA, Sun East was chartered in 1949 as the result of Sun Oil Company employees banding together to assist each other with their financial needs. From these humble beginnings, we have grown to serve the financial needs of more than 50,400 members throughout Delaware, Pennsylvania, and New Jersey. As a credit union, we are a cooperative financial institution, owned and operated by its members. The basis of our philosophy is "people helping people."
"Together, we will be our members' heroes and build relationships that create lasting legacies, one person at a time." In order, to hire and retain employees who will make this mission their own; we offer competitive pay, a comprehensive benefits package, and a rewarding work environment with opportunities for career development.
ARE YOU READY TO JOIN OUR TEAM?
If you feel that you would be right for this Applications & Network Analyst position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
