Solar Energy Support Engineer

Job Summary

We are seeking a Technical Support Engineer to join our team in Southern California. As a Technical Support Engineer in the solar energy industry, you’ll provide technical troubleshooting, communicate with clients, monitor system performance, create documentation, and collaborate with installation teams.

Responsibilities:

• Technical Troubleshooting: Providing prompt and effective technical support to customers who encounter issues with their solar systems. This could involve diagnosing problems remotely or coordinating on-site visits.
• Client Communication: Interacting with customers via phone, email to address inquiries, resolve concerns, and guide them through system maintenance.
• System Monitoring: Monitoring customer solar system performance and proactively identifying any anomalies or efficiency drops.
• Optimization: Work closely with customers to optimize their systems and provide suggestions to customers about options that may help optimize their system.
• Troubleshoot Hardware: Utilize electrical hardware skills to troubleshoot our products in our office workshop

Qualifications:

• Education: Bachelor’s degree in engineering, renewable engineering or a related field. Understands electrical, electronic, physics and other related majors. Advanced degree holders are welcome to apply.
• Work Experience: A minimum of 2 years of relevant work experience in engineering. Experience in engineering design of renewable energy (solar) is a plus!
• Communication Skills: Communicate with clients in a professional and respectful manner while answering questions and concerns. Bilingual individuals are encouraged to apply.
• Solar Panel Knowledge: Knowledge of engineering principles; able to read and interpret technical drawings and schematics. Knowledge of how solar panel systems work is preferred.

Physical Demands:
This position may require, with or without reasonable accommodation:

• Remaining in a stationary seated position for approximately 90% of the workday.
• Occasionally moving within the office environment to access file cabinets, office equipment, or other materials.
• Occasionally stooping, kneeling, crouching, or reaching to retrieve and organize files.
• Communicating effectively, including the ability to speak, hear, and convey information clearly to others.
• Reading and analyzing information on a computer screen, with or without assistive technology.
• Using hands and fingers to operate a computer, desk phone, calculator, printer, and other office equipment.
• Lifting and moving up to 50 lbs, with or without reasonable accommodation.
• Working within electrical hardware systems, including inverters, batteries, and chargers, following proper safety protocols.

This job description provides a general overview of the role and is not an exhaustive list of responsibilities, duties, qualifications, or requirements.

Compensation:

• Salary: $28 to $40 per hour

About Sun Gold Power:

Sun Gold Power is a growing and successful organization in the Solar Energy Industry. Our products are officially listed on the California Energy Commission. We are committed to providing great quality green power solutions like solar panels, battery systems and more to our customers. We pride ourselves on our commitment to quality and exceptional customer service. We offer a competitive salary, benefits, and a great work environment with lots of career growth opportunities.

How to Apply:

Interested candidates are invited to send their resume, cover letter, and references.

Sun Gold Power is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $28.00 - $40.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Compensation Package:

• Bonus opportunities
• Hourly pay
• Yearly bonus

Schedule:

• 8 hour shift
• Monday to Friday

People with a criminal record are encouraged to apply

Application Question(s):

• Do you have experience in renewable/solar energy?

Education:

• Bachelor's (Preferred)

Experience:

• Solar energy: 1 year (Preferred)

Ability to Commute:

• Irvine, CA 92618 (Preferred)

Work Location: In person

Salary : $28 - $40