Learning and Development Training Coordinator

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Free food & snacks
• Health insurance
• Paid time off
• Vision insurance
• Wellness resources

Sun Holdings has two exciting opportunities available for our Learning and Development team:

1. Operations Training Coordinator focused on training for our brands, ensuring team members and managers within our restaurants and other brands are equipped to excel in their roles.
2. Corporate Training Coordinator dedicated to addressing training needs at the corporate level, supporting organizational growth and development.

These roles are responsible for delivering a high-quality training experience for employees. Responsibilities include assessing training needs and managing and directing training programs. Reporting to the Senior Director of Learning and Development, the Training Coordinators ensure that training programs are consistently implemented, resulting in improved performance, productivity, and quality of work across the organization.

Our opportunities are located at our Corporate Headquarters in Dallas, Texas, where our culture is engaging and collaborative due to our onsite Monday through Friday operations. We invite you to learn more about Sun Holdings at www.sunholdings.net. We were awarded one of 2024 Americas Greatest Workplaces by Newsweek magazine!

Responsibilities:
Training Coordination and Facilitation

• Organize, schedule, and facilitate training sessions for new hires and existing employees.
• Lead in-restaurant rollouts for new initiatives, coordinating with the training department to align resources and support.
• Implement and maintain team member and management training programs, ensuring alignment with brand standards.
• Collaborate with team members to support training initiatives and program enhancements.
• Serve as a liaison between the training team, operational managers, and the Restaurant Support Center to meet the needs of both guests and team members.

New Hire Training Systems

• Deliver and execute training programs from onboarding through program completion.
• Monitor and assess training program effectiveness by analyzing trainee performance and reporting inconsistencies or deficiencies.
• Develop, maintain, and revise training materials and resources in response to job analysis, performance reviews, and feedback from managers.
• Partner with Human Resources and Talent Acquisition to create a robust onboarding program.

Training Material Management

• Maintain and organize program updates, ensuring the use of the LMS and other internal systems for effective training delivery.
• Create engaging digital content to enhance the training experience across different learning environments.
• Develop and manage internal communications related to training programs, updates, and initiatives.

Requirements:

• Bachelors Degree in Business, Organizational Development, Psychology, Hospitality Management or related field.
• 3 years' experience in training and experience in corporate, restaurant, franchise, hospitality, or service sector.
• Experience with project management, needs assessment, and development of timelines with the ability to assess training effectiveness and provide insights on ROI to stakeholders.
• Professional written and verbal communication skills with experience in instructional content development.
• Proficiency with Learning Management Systems (LMS), Microsoft Office, and multimedia software.