Director of Housekeeping

Sun Hospitality is a full-range housekeeping provider offering services to the vacation resort industry. We are committed to creating a positive experience for our clients and guests with welcoming, helpful, and outstanding service, while maintaining a clean and comfortable environment. We are a growing company with multiple locations nationwide and looking for passionate individuals who can grow their hospitality career with us.

We are looking for a Director of Housekeeping to join our team at our location in Charleston, SC.

Job Purpose: The Director of Housekeeping is accountable for managing the housekeeping team and operations per our Standards of Operations. Responsible for promoting, instilling and ensuring all employees embrace and reflect the values of the company philosophy and mission statement.

Essential Job Functions:

• Maintain day to day service billing and payroll records routinely per company standards.
• Develop an efficient team, meet DAILY and instill quality focus.
• Receive reports, prioritize tasks & share goals with your team.
• Review & report comment card scores and remarks. Provide feedback to staff. Provide positive reinforcement where possible.
• Maintain an organized and efficient office environment.
• Meet with resort management & attend manager meetings.
• Provide effective accountability for housekeeping operations.
• Develop professional relationships with sales, front desk, maintenance and activities departments team leaders and members.

Timeliness

• Be forward thinking and proactive. Anticipate challenges.
• Willing and able to perform any and all duties related to site operations. Be a useful member of the resort management team.
• Stay available at all times. Designate contact person in your absence.
• Create a sense of urgency to ensure guest requests are anticipated, fulfilled and all units get turned on time.
• Check and respond to your email & voicemail the same day.

Budget

• Monitor and decrease non-productive time. (If you can lean…you can clean!)
• Assure the efficient use of supplies and equipment.
• Verify usage of stock counts and place orders.
• Perform inventories as needed and required.

Customer Service

• Demonstrate hospitality attitude, loyalty, responsibility & willingness to address concerns.
• Be positive, lead by example & assist others with professionalism.
• Be informed, build relationships & learn from others.
• Assist in solving guest complaints promptly.
• Create a strong positive customer relations environment. Train, counsel and enforce 5/10 rule. (Anytime passing any owner or guest, with-in 10 feet establish eye contact and smile, with-in 5 feet greet.)

At SUN we understand that our people are our greatest asset. We are committed to investing in your career development and progress. SUN offers on the job training along with continued leadership education through our SUN Certified Inspector (SCI) Program.

The Perks of Working for SUN:

• Incentive Programs
• Competitive Pay
• Flexible Hours
• Career Progression Opportunities
• Training and Development Opportunities

Full Time Benefits offered to SUN employees:

• Medical
• Dental
• Vision
• Flexible Spending Account (FSA)
• Paid Time Off (PTO)
• Life Insurance
• Short/Long Term Disability
• Freshbenies (Savings plans/legal/pet care savings/teledoc)
• Tickets at Work (discounted savings on sporting events, concerts, movies, theme parks, many more)