What are the responsibilities and job description for the Sun-Maid Market Customer Service position at Sun-Maid Growers of California Admin?
Description
This is a full-time position responsible for maintaining positive relationships with employees, growers, tourists, and local customers who visit the Sun-Maid Market. Must provide knowledgeable customer service while assisting with regular retail duties and responsibilities. This position is located at the Sun-Maid Market within the Operations Facility in Kingsburg, Ca.
• Perform retail customer service duties with a pleasant demeanor.
• Handle sales transactions, including discounts, special offers and Grower charges utilizing electronic cash register system (i.e. Clover system).
• Receive and process orders over the phone, including packing and shipping product (including calculating shipping charges).
• Retrieve inventory and supplies from plant warehouse (following all GMP regulations).
• Restock store shelves while maintaining a clean and organized retail store area and all storage areas.
• Adjust inventory on floor to accommodate date code requirements: “first in – first out.”
• Assemble custom gift baskets and gift boxes.
• Process donation requests.
• Work closely with FedEx and UPS to process outgoing deliveries.
• Assist with physical and digital inventory management including annual physical inventory count.
• Assist with administrative duties including but not limited to mail and package distribution, opening and closing of the registers, etc.
• Other duties as assigned.
Requirements
Education and Experience
• High school diploma required.
• General retail knowledge/experience preferred.
Skills
• Previous experience with the Clover system preferred.
• Previous customer service skills required.
• Strong interpersonal, oral, and written skills.
• Must be proficient in Microsoft Excel, PowerPoint, and Word.
• Bilingual Preferred.