What are the responsibilities and job description for the Debit/Credit Card Operations Specialist position at Sunbelt Federal Credit Union?
Benefits:
- 401(k) matching
- Competitive salary
- Dental insurance
- Free uniforms
- Health insurance
- Paid time off
- Profit sharing
- Tuition assistance
- Vision insurance
Card Services Specialist
OBJECTIVE:
Under the direction and supervision of the E-branch Manager, is responsible for providing administrative and member service support in the minimization, prevention, and mitigation of credit union losses due to fraudulent Debit and Credit Card activity. This includes monitoring and researching suspicious activity, processing card cancellation, reissues, account holds and releases. Provides members and staff with appropriate, timely support and relevant information.
Department: Card Services
Supervisory Responsibilities: None
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Responds to debit card inquiries from members or staff to identify, research, and resolve member issues.
- Provides information and member service concerning card transactions.
- Reviews card transactions for potential fraud.
- Verify transaction activity with member and take appropriate actions.
- Process debit and credit card claims from lost, stolen or fraud activity.
- Processes debit/credit card cancellations and reissue requests; work with third party applications; updates card status in related systems.
- Maintains working knowledge of Regulation E and the effects it has on Debit Card Fraud
- Provide Provisional credit to members who have filed a card dispute, as deemed necessary
- Review and Investigate Debit Card transactions through the member’s account history and World Pay.
- Handles special card requests for debit card rushes
- Enter travel notes on debit and credit cards
- Provide members with the forms necessary to transact business at the Credit Union.
- Works Daily Debit and Credit card reports.
- Other duties as assigned.
Competencies:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required.
Solid technology and internet searching skills, including proficiency with Microsoft Office (Excel, Word, Outlook), and ability to navigate financial software applications.
Excellent organizational and data entry skills, with the ability to multi-task, maintain accuracy, and meet deadlines in a fast-paced, high-volume environment
- Professional, well-developed interpersonal skills essential for projecting a positive image as representative of the Credit Union.
- Customer/Client Focus
- Dependability – Job requires being reliable, responsible and dependable and fulfilling obligations.
- Attention to Detail – Job requires being careful about detail and thorough in completing work tasks.
- Intermediate mathematical skills required (calculation and concepts involving decimals, percentages, fractions, etc.).
- Must demonstrate an ability to understand and implement changing policies and procedures.
- Must be familiar with home banking and bill paying services.
Education & Experience:
- High School Graduate or Equivalent (GED).
- 2 years of financial operations, or banking related experience required.
- 6 months of fraud, risk, or investigations experience in banking or financial services industry preferred.
Certificates, Licenses and Registrations:
- Must successfully complete BSA training as required
- Employee must be bondable (insurable)
Position Type/Expected Hours of Work:
This is a Full-time position. Days and hours of work are Monday through Friday 8:00 a.m. to 5:00 p.m. and occasional Saturdays from 9:00 a.m. until 1:00 p.m.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is continuously required to stand, walk and sit, use hands and fingers. The employee occasionally must reach above and below shoulder level, and lift/push/pull and/or carry up to 30 pounds.
Employment Requirements:
All applicants must meet the certain conditions of employment to be eligible for employment at Sunbelt Federal Credit Union:
- U.S. Citizenship
- Successfully passing a background investigation and Credit Check
Benefits Offered:
- 401K, With employee match and profit shares.
- Medical, Dental, Vision, Life, STD, LTD Insurances
- Paid Holidays
- Employee Education Assistance Program
- Paid Time Off (PTO)
- Employee Assistance Program (EAP)
DECLARATION
This job description is designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Sunbelt FCU is an Equal Opportunity Employer.
